Box turns off when changing channel 2000T

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Box turns off when changing channel 2000T

(18 posts)

mildredroper

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Hi everyone

I wonder if anyone else has experienced this as I can't find anyone with a similar issue through Google.

As the title says really: bought this box 2 days ago and last night it started turning itself off when I changed the channel. I've done a factory reset, updated software and changed remote batteries but its still doing it.

Does anyone have any advice please before I send it back?

Many thanks

| Sat 11 Apr 2015 11:35:37 #1 |
Barry

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Welcome to our Forum

Cannot remember seeing this reported before.

Does it do the same if you use the front panel button to change channels?

| Sat 11 Apr 2015 13:50:39 #2 |
Martin Liddle

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mildredroper - 4 hours ago »
As the title says really: bought this box 2 days ago and last night it started turning itself off when I changed the channel. I've done a factory reset, updated software and changed remote batteries but its still doing it.

Is it connected to your network? Does it still happen if you temporarily disconnect it?

| Sat 11 Apr 2015 16:02:34 #3 |
mildredroper

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Thanks for your replies.

Barry:
It seemed to work when it happened just now and I used the front panel buttons. I don't think it did last night though so Im not sure if this means anything?

Martin: Do you mean if I disconnect the Ethernet cable? Sorry Im not very techy!

Thanks again.

| Sat 11 Apr 2015 16:10:54 #4 |
mildredroper

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Oh and for some reason it seems to happen when I change from the Vintage channel 242? I can guarantee it'll do it then. Very odd.

ETA: Actually that's when I change from an internet based channel to a normal freeview one? I wonder if that is anything to do with it?

| Sat 11 Apr 2015 16:11:52 #5 |
Barry

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Good spot.

My unit reboots when changing from an IPTV channel to broadcast one - same on 1800T

Will report to Humax Towers on Monday.

| Sat 11 Apr 2015 17:55:33 #6 |
mildredroper

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Ah ha! Wonder if that's something that can actually be fixed? I like vintage TV

Thanks, Barry

| Sat 11 Apr 2015 18:06:13 #7 |
mildredroper

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Still looking for a fix for this if anyone has any ideas, please?

| Tue 14 Apr 2015 7:30:17 #8 |
Martin Liddle

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mildredroper - 1 hour ago »
Still looking for a fix for this if anyone has any ideas, please?

Assuming the problem involves changing from IPTV channels then it will, I suspect, need a new software version to correct the problem so you will have to be patient. You might try experimenting to find a workaround by seeing if instead of changing direct from a channel that causes the box to crash to a broadcast channel you could see if changing to other IPTV channels as an intermediate step helps.

| Tue 14 Apr 2015 9:19:36 #9 |
black knight

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Funnily enough i had this exact issue yesterday after changing from IPTV channel Vintage TV to 'normal' freeview, and came here to see if anyone else had experienced it.

Just seems another bug to add to the list for this box.

| Tue 14 Apr 2015 10:38:42 #10 |