Just to update from my side. After taking to Twitter Humax agreed to repair the box FOC. Which was funny considering that they refused to accept it as a charged repair.
The repair ticket before collection stated that the box needed a resistor change, showing that humax as some knowledge of the issue and repair centre confirmed this by changing a 120k resistor and returned the box after about a week.
The first thing I noticed when I connected the repaired box up was that the recordings had been wiped and the box was showing <1% disk used. I expected it to show 20% use for the pause TV reserved space. The box also appeared sluggish and failed to record about 50% of the time it was set to. Also during playback the picture would start and stop like you were constantly pressing play and pause.
I contacted the helpline. They confirmed that the disk should not show <1% used, it should not have been wiped, and that the fix was to format the disk. I did this and it was just the same.
They then agreed to "upgrade" me to the latest box. This box arrived last Friday. The new box is not an upgrade, but a cost reduced device without any display. It has a multicloloured LED on the front and that's it. I can't see any new features or extra functionality. Interestingly it also shows <1% disk used. So have they done away with the disk reserve for pause TV?
The new box has already needed to be switched off and on again to recover from a freeze.
It still has the issue of blocking on 4od, but that is for another thread.
Time will show, how the new box performs and if it lasts more than about 15 months between failures. My statement to FreeSat still stands, unless they find a reliable supplier of set top boxes, how do they expect to keep their views.
| Mon 17 Oct 2016 8:57:23
#442 |