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    kr002

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    Anyone having trouble logging into app

    | Thu 7 Sep 2023 16:49:57 #1 |
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    jlmj2009

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    Broken for me as well... Tried on WiFi and 4g

    | Thu 7 Sep 2023 17:30:02 #2 |
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    Martin Liddle

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    jlmj2009 - 52 mins ago  » 
    Broken for me as well... Tried on WiFi and 4g

    Then I suggest you report it to Humax support.

    | Thu 7 Sep 2023 18:23:26 #3 |
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    Davgo2004

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    Martin Liddle - 19 mins ago  » 

    jlmj2009 - 52 mins ago  » 
    Broken for me as well... Tried on WiFi and 4g

    Then I suggest you report it to Humax support.

    Same for both myself and my partner, yet it was working last night - AURA returns an error of "invalid username or password" (which it isn't!) and trying to reset the password returns "bad form".
    So... You've suggested report it to Humax support.
    How is that done and what is the link please?

    | Thu 7 Sep 2023 18:46:48 #4 |
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    Egrosvenor

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    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    | Thu 7 Sep 2023 18:54:12 #5 |
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    Davgo2004

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    Egrosvenor - 30 mins ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Excellent, thank you

    | Thu 7 Sep 2023 19:25:37 #6 |
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    Martin Liddle

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    Davgo2004 - 4 hours ago  » 
    So... You've suggested report it to Humax support.
    How is that done and what is the link please?

    Support contact details: Tel: 0344 318 8800 or email uksupport@humax-digital.co.uk

    | Thu 7 Sep 2023 23:14:30 #7 |
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    Harters

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    Egrosvenor - 15 hours ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Just done that and the App is working now, thanks

    | Fri 8 Sep 2023 10:32:23 #8 |
  9. brian

    brian

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    Harters - 2 hours ago  » 

    Egrosvenor - 15 hours ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Just done that and the App is working now, thanks

    The website is also working now.

    | Fri 8 Sep 2023 13:09:33 #9 |

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