My Humax Forum » Freeview HD » Aura UHD

Humax.net

(9 posts)
  1. User has not uploaded an avatar

    kr002

    special member
    Joined: Nov '20
    Posts: 137

    offline

    Anyone having trouble logging into app

    | Thu 7 Sep 2023 15:49:57 #1 |
  2. User has not uploaded an avatar

    jlmj2009

    senior member
    Joined: Apr '21
    Posts: 74

    offline

    Broken for me as well... Tried on WiFi and 4g

    | Thu 7 Sep 2023 16:30:02 #2 |
  3. User has not uploaded an avatar

    Martin Liddle

    special member
    Joined: Feb '11
    Posts: 4,683

    offline

    jlmj2009 - 52 mins ago  » 
    Broken for me as well... Tried on WiFi and 4g

    Then I suggest you report it to Humax support.

    | Thu 7 Sep 2023 17:23:26 #3 |
  4. User has not uploaded an avatar

    Davgo2004

    new member
    Joined: Sep '23
    Posts: 2

    offline

    Martin Liddle - 19 mins ago  » 

    jlmj2009 - 52 mins ago  » 
    Broken for me as well... Tried on WiFi and 4g

    Then I suggest you report it to Humax support.

    Same for both myself and my partner, yet it was working last night - AURA returns an error of "invalid username or password" (which it isn't!) and trying to reset the password returns "bad form".
    So... You've suggested report it to Humax support.
    How is that done and what is the link please?

    | Thu 7 Sep 2023 17:46:48 #4 |
  5. User has not uploaded an avatar

    Egrosvenor

    member
    Joined: Oct '16
    Posts: 43

    offline

    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    | Thu 7 Sep 2023 17:54:12 #5 |
  6. User has not uploaded an avatar

    Davgo2004

    new member
    Joined: Sep '23
    Posts: 2

    offline

    Egrosvenor - 30 mins ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Excellent, thank you

    | Thu 7 Sep 2023 18:25:37 #6 |
  7. User has not uploaded an avatar

    Martin Liddle

    special member
    Joined: Feb '11
    Posts: 4,683

    offline

    Davgo2004 - 4 hours ago  » 
    So... You've suggested report it to Humax support.
    How is that done and what is the link please?

    Support contact details: Tel: 0344 318 8800 or email uksupport@humax-digital.co.uk

    | Thu 7 Sep 2023 22:14:30 #7 |
  8. User has not uploaded an avatar

    Harters

    special member
    Joined: Mar '17
    Posts: 356

    offline

    Egrosvenor - 15 hours ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Just done that and the App is working now, thanks

    | Fri 8 Sep 2023 9:32:23 #8 |
  9. brian

    brian

    special member
    Joined: Mar '11
    Posts: 1,054

    offline

    Harters - 2 hours ago  » 

    Egrosvenor - 15 hours ago  » 
    The website is not working, which is why we are getting “wrong email or password”. Don’t be tempted to change password whilst it is down as it won’t work and could give other problems.
    Try opening myhumax.net in a web browser, once that starts working then everything else should work.

    Just done that and the App is working now, thanks

    The website is also working now.

    | Fri 8 Sep 2023 12:09:33 #9 |

RSS feed for this topic

Reply

You must log in to post.