Unable to record Quest « My Humax Forum

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Unable to record Quest

(18 posts)

digitalmaster

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Strange issue has started, I think since the recent relocation of some channels.

I cannot set Quest to record or select it from the program guide, in fact the only way I can access Quest is to select another channel, such as Quest+1 and then use the P or up/down button on the remote to get to Quest? or I can still get to the channel by inputting the number directly.

I did have a series record set up on Quest but all the recordings were just marked as 1 minute. I have deleted all the scheduled recordings but am still unable to set new recordings.

I have tried a re-tune as well as a "turn it off and back on again" all to no avail.

Any ideas please

| Fri 26 Sep 2014 12:24:52 #1 |
JamesB

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Has been acknowledged by YouView and is being looked into.

| Fri 26 Sep 2014 12:36:15 #2 |
Wotan

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Nor can anyone else Looks like a broadcaster problem...It's been like it for some time for me as well!

| Fri 26 Sep 2014 12:37:58 #3 |
JamesB

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Wotan - 1 minute ago »
Nor can anyone else Looks like a broadcaster problem...It's been like it for some time for me as well!

Maybe an interaction between the broadcaster and YouView. My Freeview boxes don't seem to be affected.

| Fri 26 Sep 2014 12:41:13 #4 |
digitalmaster

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Thanks for the response, nice to know it's not just me...progress they call it !

| Fri 26 Sep 2014 12:41:18 #5 |
Wotan

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JamesB - 4 minutes ago »

Wotan - 1 minute ago »
Nor can anyone else Looks like a broadcaster problem...It's been like it for some time for me as well!

Maybe an interaction between the broadcaster and YouView. My Freeview boxes don't seem to be affected.

Both of my T2's are affected.

| Fri 26 Sep 2014 12:46:39 #6 |
JamesB

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Wotan - 1 minute ago »

JamesB - 4 minutes ago »

Wotan - 1 minute ago »
Nor can anyone else Looks like a broadcaster problem...It's been like it for some time for me as well!

Maybe an interaction between the broadcaster and YouView. My Freeview boxes don't seem to be affected.

Both of my T2's are affected.

Interesting. My Freeview boxes are non-Humax. (Sony, Panasonic)

| Fri 26 Sep 2014 12:50:50 #7 |
Luke

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JamesB - 46 minutes ago »

Wotan - 1 minute ago »
Interesting. My Freeview boxes are non-Humax. (Sony, Panasonic)

Do they by any chance use Guide Plus+ instead of the advert free freeview guide?

| Fri 26 Sep 2014 13:38:58 #8 |
JamesB

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Luke - 30 seconds ago »

JamesB - 46 minutes ago »

Wotan - 1 minute ago »
Interesting. My Freeview boxes are non-Humax. (Sony, Panasonic)

Do they by any chance use GuidePlus instead of the advert free freeview guide?

I don't know. What's GuidePlus? Neither box shows ads on the EPG

| Fri 26 Sep 2014 13:40:01 #9 |
Luke

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JamesB - 2 minutes ago »

Luke - 30 seconds ago »

JamesB - 46 minutes ago »

Wotan - 1 minute ago »
Interesting. My Freeview boxes are non-Humax. (Sony, Panasonic)

Do they by any chance use GuidePlus instead of the advert free freeview guide?

I don't know. What's GuidePlus? Neither box shows ads on the EPG

It is an alternative to the freeview guide that downloads from a different source and can contain adverts. Some of the implementations will have additional logos of GuidePlus or Rovi on the guide screen.
Some UK implementations are linked to RadioTimes data so that the RadioTimes programme recommendations can also be included.
The additioanl features installed can vary between models.

| Fri 26 Sep 2014 13:45:31 #10 |