2000T/1TB: No HD channels, but TV has.

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2000T/1TB: No HD channels, but TV has.

(5 posts)

Stutz788

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Joined: May '15
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Hello All,
I joined this forum hoping to solve a problem with my new 2000T 1TB HDR.

I recently became unemployed, so I've had to cancel my Virgin Media TiVo TV package.
I bought the 1TB 2000T as a replacement service.

Now to my problem;-

Having set up the device and auto-tuned, it failed to pick-up any of the HD channels available.
My LG TV, with in-built Freeview HD, does pick-up all the available HD channels using the same antenna and auto-tune.

As the two devices are in the same location, I swapped the antenna connection between the two, so that the signal strength and connection were exactly the same to auto-tune on each device. The results are the same, no HD chs on the 2000T, but all HD chs on the TV.

As a new user of the 2000T, is there some tuning step that I'm missing out?

Any, and all, help and advice in this matter would be greatly appreciated.

| Wed 27 May 2015 8:50:08 #1 |
Martin Liddle

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Stutz788 - 38 minutes ago »
Having set up the device and auto-tuned, it failed to pick-up any of the HD channels available.

What is the signal strength and quality when tuned to the SD version of BBC1? What is you post code (first 4 characters if you don't wish to divulge full post code)?

| Wed 27 May 2015 9:30:44 #2 |
Stutz788

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I apologise for the length of time I've taken to reply to your post. Family matters intervened.

BBC 1 (Scotland) SD.
Signal strength 43%
Quality 100%

Postcode G73 3..
Local transmitter is Black Hill/ Kirk 'o Shotts, about 18 miles as the crow flies ... No intervening high ground.

The two storey house has an inside loft aerial, would a signal amp help?

What puzzles me is that whilst the Human box fails to locate any HD channels, when I switch the aerial lead to the LG TV it picks up all the HD channels using exactly the same aerial and connections.

| Sat 30 May 2015 18:46:38 #3 |
humax14

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I have the same problem. Did you ever resolve it?

| Sun 6 Mar 2016 7:59:59 #4 |
grahamlthompson

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humax14 - 1 hour ago »
I have the same problem. Did you ever resolve it?

Have you checked to see if the missing channels are there but have channel numbers higher than 800 ?

| Sun 6 Mar 2016 9:22:58 #5 |