blank screen after channel change

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blank screen after channel change

(34 posts)

longlostpoet

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box will not accept more than 1 channel change, screen goes blank and only comes back after power if turned off then on again but, first channel change back to blank screen.
tv has Freeview facility which works fine.
remote has fresh batteries.
have tried the reboot as advised by Humax support (using 1GB USB), no joy.
does anyone have an answer or am I heading for a dealer repair ?

| Wed 31 Dec 2014 17:57:25 #1 |
grahamlthompson

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Have you carried out a reset to factory defaults ?

| Wed 31 Dec 2014 18:09:21 #2 |
longlostpoet

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hi,
yes that is what I used the 1GB USB for.

| Wed 31 Dec 2014 18:13:23 #3 |
longlostpoet

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it will not acknowledge new software on USB

| Wed 31 Dec 2014 18:14:26 #4 |
grahamlthompson

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A reset to factory defaults does not normally require a USB update.

If you can boot it to a single channel you can do it via the box menus.

Did you try this without being able to reset the box and as a result Humax provided a reset file using the USB port ?

This isn't new software incidentally just a reset to factory defaults.

What happened when you tried to reset the box by usb ?

Did you use a freshly formatted stick with the xxx.hdf file on it ?

Did you try a different usb stick ?

Your OP is a tad confusing.

| Wed 31 Dec 2014 19:02:07 #5 |
longlostpoet

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factory reset from box menus failed to cure fault.
Humax support supplied software download via email, for use with 1GB USB
I used a brand new USB.
not sure about format
only tried the one USB

| Fri 2 Jan 2015 15:22:32 #6 |
grahamlthompson

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longlostpoet - 1 hour ago »
factory reset from box menus failed to cure fault.
Humax support supplied software download via email, for use with 1GB USB
I used a brand new USB.
not sure about format
only tried the one USB

Try right clicking in windows and format it FAT32 and try again with only the single file on it.

What is the filename you had on the stick (including the file extension) ?

| Fri 2 Jan 2015 16:58:27 #7 |
longlostpoet

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file used on USB is:
Application version: HPRSFCI 1.00.21

| Sat 3 Jan 2015 14:13:11 #8 |
Martin Liddle

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longlostpoet - 1 hour ago »
file used on USB is:
Application version: HPRSFCI 1.00.21

What is the extension?

| Sat 3 Jan 2015 15:27:30 #9 |
hubb

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Same with me. All channels black screen. Power off and on. Not doing factory reset because I have too much stuff recorded I don't want to lose.

| Sat 3 Jan 2015 15:39:17 #10 |