Cannot get Freesat HDR to perform a OTA s/w update

(3 posts)

SteveDangerous

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Joined: Jul '12
Posts: 1
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I recently bought a new Humax Freesat HDR after the last one gave up the ghost. Unfortunately, it is stuck on version 1.00.17 of the software and I cannot get it to auto or manually update.

When I go into the Manual Update menu and hit "search", the box immediately comes back with "New software is not found". Furthermore, the "strength" and "quality" indicators are both at 0%. Is this normal? The strength/quality indicators for both tuners are at 90%/100% in the diagnostics screen.

The box has been left in standby every night since I bought it, but no automatic update has been performed.

Can anybody explain what is happening? I know I can update via USB, but I haven't got a suitable memory stick, and if the box is faulty I want to take it back.

Regards,
Steve

| Mon 23 Jul 2012 11:34:18 #1 |
Barry

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Joined: Feb '11
Posts: 11,035
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Welcome to the Forum

The OTA is not currently on air for some reason - I have made Humax Towers aware, and they are looking into it.

| Mon 23 Jul 2012 11:45:53 #2 |
Barry

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I wonder if the OTA lock down due to some sporting tournament has already commenced?

In which case the OP will have to source a pendrive to update.

| Mon 23 Jul 2012 18:09:37 #3 |