Can't connect to wi-fi « My Humax Forum

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Can't connect to wi-fi

(8 posts)

thamesside

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Just bought the wi-fi dongle with a very brief installation guide. Inserted the dongle. Humax found my wi-fi OK. Accepted the password. Then after "connecting to wi-fi network " ran for a few minutes I got the message "connection failed check your settings and try again". What settings and how do I check them?

| Sun 16 Mar 2014 17:19:23 #1 |
thamesside

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Looking at the internet settings the security shown on the screen is WPA-PSK(TKIP). Looking at my router details, it says the security is WPA-WPA2(TKIP+AES). However on the screen the security type option is greyed out. I can only enter network name and password. I'm stuck!

| Mon 17 Mar 2014 11:10:20 #2 |
thamesside

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Is there anybody out there?
The other possible problem is the my password contains dashes (hyphens) . there is no option to enter this character. I have tried using the underline character and leaving out the dashes altogether. Still no success.

| Mon 17 Mar 2014 12:30:57 #3 |
Martin Liddle

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thamesside - 7 minutes ago »
Is there anybody out there?

Yes.

The other possible problem is the my password contains dashes (hyphens) . there is no option to enter this character. I have tried using the underline character and leaving out the dashes altogether.

The Humax has problems with anything other than alphanumeric characters in WiFi passwords (eg spaces won't work). I can only suggest changing the password on the router.

| Mon 17 Mar 2014 12:40:28 #4 |
thamesside

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Thanks. How do I do that?

| Mon 17 Mar 2014 12:58:15 #5 |
Martin Liddle

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thamesside - 38 minutes ago »
Thanks. How do I do that?

Tell us the make and model of the router and somebody may be able to help. Without that information the only answer is "read the manual".

| Mon 17 Mar 2014 13:38:06 #6 |
Barry

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thamesside - 1 hour ago »
Is there anybody out there?
The other possible problem is the my password contains dashes (hyphens) . there is no option to enter this character. I have tried using the underline character and leaving out the dashes altogether. Still no success.

Is hyphen (dash) not the symbol two to the left of the underscore on the on screen keyboard?

| Mon 17 Mar 2014 14:24:39 #7 |
thamesside

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Thanks for your help. I have changed the password and I am up and running.

| Mon 17 Mar 2014 17:13:22 #8 |