I'm curious to know if anyone else is suffering from loss of On-Demand services. I have had the unit for 1 week now and whilst I think the unit works well on the whole, the On-Demand function is very unreliable and more often than not I get the YVM104 error message. It connects to my network ok, and I can see the Internet via my PC, so it does seem to be the unit that's at fault. I have even tried it our at a friend's house on his super-fast Virgin broadband with the same result. Any thoughts anyone?
Best regards
John
My Humax Forum » Freeview HD » YouView DTR-T
Failed Internet Connections
(17 posts)-
| Fri 24 Aug 2012 8:21:03 #1 |
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Welcome to the Forum
Have witnessed the same problem, unit appears to forget it is connected, yet displays that it is in the menu. I have found just going through the internet set up again without changing anything appears to 'fix' it.
| Fri 24 Aug 2012 9:33:04 #2 | -
I had this issue where I use OpenDNS as my DNS settings on my router and the YouView box picked these up, YouView told me to change the primary DNS settings to 8.8.8.8
To do this go to Go to Settings > Network & Internet > Wired Connection and choose Manual.
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank, this should solve any issues where your DNS settings were set automatically by your router as 192.168.1.1 also cause issues with the YouView box for some reason!
| Fri 24 Aug 2012 10:04:11 #3 | -
Hi Barry and Scuttlebroom, many thanks for taking time to respond to my question.
Barry, I have tried resetting the internet connection a few times. Sometimes it did seem to work for a while, but never for long.
Scuttlebroom, I was vaguely wondering if it was a DNS problem - it has set mine to 192.168.0.1. I will follow your suggestion this evening and let you know the outcome.Thanks again for your help
John| Fri 24 Aug 2012 10:34:30 #4 | -
Recently bought a YouView box to replace a failed TUTV PVR, so have just joined the forum
Had this issue several times, and it seems to occur for me when I've been poking round the EPG looking at prog info, and all of a sudden it fails to use the Internet, and the providers all seem to stop working.
Resetting the networking doesn't seem to cure the issue even though the box claims it can see the router and attach to the Internet, which seems to indicate something falling over in the firmware.
I logged the issue with YouView and it appears it's a known issue, being worked on.
| Fri 24 Aug 2012 12:18:29 #5 | -
JockMcC - 5 hours ago »
Scuttlebroom, I was vaguely wondering if it was a DNS problem - it has set mine to 192.168.0.1. I will follow your suggestion this evening and let you know the outcome.
Thanks again for your help
John192.168.0.1 will be your ADSL or Cable router. The ISPs like to set them up as DNS relays ie. you make requests in your house to the router, and it then makes a request across the Internet, caches the reply and then passes it back to you. In my experience this gives dreadful performance for DNS lookups, the routers are beasts of small brain and usually poor software. I cannot fathom why the ISPs consider this the default setup.
On all the routers I run I login to them (sometimes with command line tools) and change their DHCP response to give the direct addresses of the relevant ISP's DNS servers and then I turn off the pointless DNS proxy. This always results in much better DNS lookups performance/reliability, and means you get the improvement for all devices ie. laptop, iPad, YouView etc.
| Fri 24 Aug 2012 16:18:58 #6 | -
Scuttlebroom - 6 hours ago »
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank,This is not good advice. You should always try to have at least two DNS servers configured. Without a secondary DNS server, if 8.8.8.8 is temporarily unresponsive your box doesn't have a backup to try.
I've just checked online, and 8.8.8.8 is one of Google's public DNS servers. I therefore recommend configuring their other public DNS server as the secondary DNS, this is 8.8.4.4
| Fri 24 Aug 2012 16:21:20 #7 | -
Owen Smith - 6 hours ago »
Scuttlebroom - 6 hours ago »
Then you need to change the Primary DNS settings to 8.8.8.8,you can delete the secondary DNS settings and leave them blank,This is not good advice. You should always try to have at least two DNS servers configured. Without a secondary DNS server, if 8.8.8.8 is temporarily unresponsive your box doesn't have a backup to try.
I've just checked online, and 8.8.8.8 is one of Google's public DNS servers. I therefore recommend configuring their other public DNS server as the secondary DNS, this is 8.8.4.4Well Owen this works for me, so hopefully it will work for the OP, this is also the advice from the YouView trial website before it closed.
I also had a similar issue when using OpenDNS and DNSCrypt, which is something that OpenDNS can't handle as they told me they were not able to help. But since I changed my primary DNS settings on the YouView box to 8.8.8.8 on the YouView, leaving my router set to the OpenDNS settings, all is well. Hopefully the OP will advise if it works for them.
I am simply trying to allow the OP to sue their box as intended.
| Fri 24 Aug 2012 22:37:08 #8 | -
It will work for you until the day 8.8.8.8 is not responding. The secondary DNS is only used when the primary is not repsonding. There is no harm in entering a secondary DNS, if the primary works all the time then the secondary will never be used. Some systems have options to enter up to four DNS servers!
| Sun 26 Aug 2012 13:36:15 #9 | -
I purchased the YouView box yesterday and see the same issue.
It loses all internet related services when I've watched an on-demand show. It's as if the moment I hit Exit on an on-demand app it crashes net services.
I tried going through the internet setup process several times but that never worked for me. I have to turn the box off then back on to get the internet back.
Would have hoped they'd have fixed this by now. It's a deal breaker. Tedious having to keep rebooting the box.
The worst aspect of YouView is how it uses on-demand apps for the core channels rather than a fast native consistent UI. Wouldn't be as bad if the apps started quickly and updates were transparent but they couldn't even get that right. bureaucracy at play. Which also explains why there's no Netflix/Lovefilm yet due to Sky playing dirty. Having a cup half empty moment with this damn box so far. Sluggish UI is offputting. When hardware several years old like PS3 and the tiny Apple TV have fluid UIs it baffles me why any box has to be so slow. YouView need to get on top of this fast.
| Sun 9 Sep 2012 20:45:57 #10 |
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