I nolonger have these issues. With the latest sw the epg is very very quick now. With the temporary fix for dns from youview no issues. A new sw update is promised (ready for the big blitz launch) which will solve dns but that affected a minority of people with specific setups.
My Humax Forum » Freeview HD » YouView DTR-T
Failed Internet Connections
(17 posts)-
| Mon 10 Sep 2012 6:47:07 #11 |
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Hi cj136uk
Could you please Leyland me know what the temporary DNS fix is from Humax, I have the same issue.
Thanks .... mark
| Mon 10 Sep 2012 16:43:33 #12 | -
antuk - 1 day ago »
I purchased the YouView box yesterday and see the same issue.
It loses all internet related services when I've watched an on-demand show. It's as if the moment I hit Exit on an on-demand app it crashes net services.
I tried going through the internet setup process several times but that never worked for me. I have to turn the box off then back on to get the internet back.
Would have hoped they'd have fixed this by now. It's a deal breaker. Tedious having to keep rebooting the box.
The worst aspect of YouView is how it uses on-demand apps for the core channels rather than a fast native consistent UI. Wouldn't be as bad if the apps started quickly and updates were transparent but they couldn't even get that right. bureaucracy at play. Which also explains why there's no Netflix/Lovefilm yet due to Sky playing dirty. Having a cup half empty moment with this damn box so far. Sluggish UI is offputting. When hardware several years old like PS3 and the tiny Apple TV have fluid UIs it baffles me why any box has to be so slow. YouView need to get on top of this fast.What are using to connect the internet from you rounter to the youview box, direct eithernet cable or home plug? Also who is your intertet provider?
| Mon 10 Sep 2012 22:35:40 #13 | -
Red snow try a websearch. search for the error code. Its on AV forums too. Looks like auto correct took over. Your internet connection could be dodgy. Theres connection advice at youview
| Tue 11 Sep 2012 6:35:47 #14 | -
Bargain Dave - 5 days ago »
What are using to connect the internet from you rounter to the youview box, direct eithernet cable or home plug? Also who is your intertet provider?I was connecting with a CAT5 cable. I'm now using a new CAT6 cable but still see the same issue (I needed a longer cable to go around my living room). Had no issues with either cable for streaming video - whole show played without issues, up until a hit exit to return to the main menu at which point all net access was lost. This happens consistently - whole show streams without issue, but loses net access when I exit from the player. Rebooting it always gets net access back.
It's connected to a Virgin Media Super Hub. Brand new a week or two ago. Had no other issues with the router and download speeds have been very quick - I'm seeing near the full 30mb advertised down.
I don't see the issue with any other devices connected to the same router. PS3 and Apple TV, though in those two cases it's been over wifi. I used the PS3 to watch a couple of Netflix movies without issue.
I haven't tried fixing it on the YouView box by using custom settings. I suppose I'll try Googling it if YouView don't pull their finger out soon.
| Sun 16 Sep 2012 17:23:48 #15 | -
antuk - 2 days ago »
Bargain Dave - 5 days ago »
What are using to connect the internet from you rounter to the youview box, direct eithernet cable or home plug? Also who is your intertet provider?I was connecting with a CAT5 cable. I'm now using a new CAT6 cable but still see the same issue (I needed a longer cable to go around my living room). Had no issues with either cable for streaming video - whole show played without issues, up until a hit exit to return to the main menu at which point all net access was lost. This happens consistently - whole show streams without issue, but loses net access when I exit from the player. Rebooting it always gets net access back.
It's connected to a Virgin Media Super Hub. Brand new a week or two ago. Had no other issues with the router and download speeds have been very quick - I'm seeing near the full 30mb advertised down.
I don't see the issue with any other devices connected to the same router. PS3 and Apple TV, though in those two cases it's been over wifi. I used the PS3 to watch a couple of Netflix movies without issue.
I haven't tried fixing it on the YouView box by using custom settings. I suppose I'll try Googling it if YouView don't pull their finger out soon.I am getting exactly the same behavior as antuk. I have tried the suggestion of changing the DNS settings on the box to 8.8.8.8 and 8.8.4.4 but the issue is still there.
I am using homeplugs and am with Virgin Media. Speed tests show that I am getting between a 20/30mb connection at different times of the day.
I have a number of other streaming devices using homeplugs on my network and have not suffered any drop-offs. I have not tested using CAT5 cable yet BUT if antuk and I are seeing the same behavior, I strongly suspect that this maybe a YouView firmware issue or even possibly an issue with Virgin Media Super Hub rather than the homeplugs.
It would be interesting to know other users that get this are with the the same ISP?
I have had this box a week so far and it feels like a beta device, it has great promise, but as of yet, I do not feel that its stable enough for general release.
It would great if there was some debug mode or even a log so connection issues can be looked at.
Anyone from YouView reading this?
| Wed 19 Sep 2012 8:41:57 #16 | -
I bought a Humax DTR-T1000 yesterday, and had some similar networking 'fun'.
The box initially connected to on-demand services fine, until after watching the first programme. Then it stopped working and showed the YVM104 error, and the on-demand programmes went missing from the EPG. If I looked in the settings menu, it said the connection was ok.
I think my issue stemmed from an IP address conflict. The router had assigned an IP address to the humax box that had also previously been used by a laptop, so switching the laptop back on caused an IP conflict. This wasn't immediately apparent though, and we only noticed when an IP error message popped-up on the laptop.
Anyway, to fix this, I went into my router's setup and allocated a specific IP address to each device (humax box, laptop, mobiles), so that they'll always use an individual IP in the future.
It's worked fine since then, so fingers crossed.
| Tue 25 Sep 2012 10:17:02 #17 |
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