Hello all,
I have a 5000T (since Jan 2019) + 6mth old Sony Smart TV + a 6yr old Panasonic sound box
All three have worked together without issue until the evening of 08 October 2020.
Initial Issue
We were watching a recorded programme when the audio suddenly cut-out for a split second and then came back on. The interruptions continued to happen with shorter time intervals and the audio became progressively out of sync with the visual output. It is irrespective of whether this is recorded or live TV (thro' the 5000T obviously) before we could stand no more it was +4 secs in front of the visuals.
After various solution attempts:- Change channels/recordings/streaming I checked the software for updates (none reqd). Next I unplugged all 3 devices + re-booted.
To rule out the sound box, I had just the TV and 5000T connected. It was stable until I started to change channels, alter the volume or in fact do anything via the 5000T (handset), because that started the whole sequence again.
Beats me, especially since for the previous 6 mths everything worked just fine.
