jdlfreetime - 39 minutes ago »
I have had the same problem a few times. My machine is now outside warranty period. Now thsi soltion may only help anyone that has a machine outside warranty period. Humax should honour ALL Customer complaints (including mine if still a problem in future - bad design overall).
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A messaage to Humax though, if this is the problem, you should honour customer faults with the Humax Freetime boxes after 1 year warranty (in my case) or 2 years as per sales of goods act. Should be at least 6 years.
Good luck with the repair, hope it solves the problem for you.
On the question of Humax's responsibility - uner the Sale of Goods Act it's the retailer who's liable, not the manufacturer. Drawbacks:
1) The onus is on the customer to prove it's a defect, if this is disputed by the retailer. This may necessitate paying for an independent report (money refunded if case succeeds)
2) The retailer can choose whether to offer a repair, a replacement, or a partial refund. Only the ones with good reps, such as John Lewis or Richer Sounds, are likely to offer a replacement. With others, partial refund is the most likely, and may be too little to be worth the hassle.
3) Can be difficult to enforce if retailer is recalcitrant. Which could leave the customer seriously out-of-pocket and still without a resolution.
Under European law, it might be possible to require the manufacturer to extend warranty cover to two years. I've seen press reports claiming success with this.
Of course, if a box was bought from Humax Direct, Humax-as-retailer will be liable under SOGA, and Humax-as-manufacturer will be liable (possibly up to two years) under EU law.
As you say, loss of recordings is inevitable if the box is replaced. Might well be the case even if it's repaired.
| Mon 27 Apr 2015 9:34:13
#5 |
