help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

(935 posts)

JamesB

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Rocksta - 1 hour ago »
I emailed Freesat customer support, giving them the reply I had from Humax, and received this reply on Friday:
"Thank you for your email.
We are aware that there is an issue currently with the On Demand service and are working to resolve this as quickly as possible, we would like to thank you for taking the time to make sure we were aware, it s always greatly appreciated to receive feedback to help us improve the service.
In regards to the fault, we would advice waiting a period of 24-48 hours and conducting a factory reset, this may then return your box to normal working status."

Do they mean wait 24-48 hours from Friday 26/09?

In Post #96 in this thread, Freesat was reported as having advised the poster thus:

Freesat Customer Services have said they are fully aware of problem and are working on it but it will be next Monday the 29th of Sept. before it will be up and running after which time a factory reset will be required. He suggested phoning to double check that it has been fixed before altering setting.

I can't see why they can't just explain what's wrong and why they think 29/09 might be the magic date. Is it a new update? If so, why not just say so?!

I think I'll take mine offline, just to be on the safe side.

| Sat 27 Sep 2014 19:33:26 #151 |
sasastro

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I think I'll take mine offline, just to be on the safe side.

Out of interest why are you taking it offline?

| Sun 28 Sep 2014 7:00:12 #152 |
JamesB

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I've retired it temporarily until the issues are resolved.

| Sun 28 Sep 2014 7:16:45 #153 |
Sime

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JamesB - 3 hours ago »
I've retired it temporarily until the issues are resolved.

I think it's about time Humax did the same.

This has gone on for too long now and is totally unacceptable.

| Sun 28 Sep 2014 10:30:41 #154 |
badgerman

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So there's a "fix" due tomorrow then right?

| Sun 28 Sep 2014 20:28:28 #155 |
Sime

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I contacted Freesat via their online chat this morning.

They were still trotting out the line that their engineers were working on it and to wait 48 hrs before trying a factory reset.

I pointed out that I'd already done this - to which the reply was, again - please wait 48 hours and then try a factory reset.

That seems to be the best they can come up with.
No mention of any fix or solution to the problem.

How many of these "48hr" cycles have to elapse I wonder.

| Mon 29 Sep 2014 10:50:15 #156 |
ROBARMST

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That's it. I've had enough. The technology doesn't work and the suppliers can't say when they will fix it. They won't even give out decent information about the fault. I bought my HDR1010S from John Lewis last week, and I'll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I'll get a youview box instead. It's Humax again but I've had their Youview box before and it worked fine. And the technology is all from Humax - so no finger-pointing between Humax and Freesat.

| Mon 29 Sep 2014 11:35:54 #157 |
JamesB

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I think I'll get a youview box instead. It's Humax again but I've had their Youview box before and it worked fine. And the technology is all from Humax - so no finger-pointing between Humax and Freesat.
Would that that were true. Sadly, YouView boxes have far more people to please, namely the seven partners and the BBC Trust and YouView plc. Humax as manufacturer probably has less say about its YouView boxes than its Freesat boxes.

| Mon 29 Sep 2014 11:44:33 #158 |
bilbo1903

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phoned freesat this afternoon, told to try a factory reset but no joy as in previous post. So much for their 29th sept. Fix. Spoke wth humax technical support said the minute a fix comes through from freesat they will issue a software update.

| Mon 29 Sep 2014 11:47:20 #159 |
Barry

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I bought my HDR1010S from John Lewis last week, and I'll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I'll get a youview box instead.

Words fail me.

Besides what James has posted.

For want of a little patience you are going to return a fully featured PVR in exchange for something that has so many standard features normally associated with a PVR missing - padding, manual timers, edit timers, manual tuning

| Mon 29 Sep 2014 12:11:50 #160 |