help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

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Sime

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Barry - 7 minutes ago »

I bought my HDR1010S from John Lewis last week, and I'll be returning it to them today. Glad I bought from a respectable retailer who gives no-quibble refunds. I think I'll get a youview box instead.

Words fail me.
Besides what James has posted.
For want of a little patience you are going to return a fully featured PVR in exchange for something that has so many standard features normally associated with a PVR missing - padding, manual timers, edit timers, manual tuning

Why be surprised when folk are returning products which do not work as advertised and subsequent customer service / information is woefully inadequate?

I would certainly not be buying one at present.

| Mon 29 Sep 2014 12:21:14 #161 |
ROBARMST

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I've found this forum to be a really useful source of information so out if respect for its contributors I'll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I've since been disappointed in Youview's failure to add features & upgrade the software, and gradually allowing itself to be "kidnapped" by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I'm not really a techie - I just want something that works reliably. We're about to go away for a few weeks and if there aren't a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I'll be in the doghouse!

| Mon 29 Sep 2014 12:36:35 #162 |
grahamlthompson

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ROBARMST - 3 minutes ago »
I've found this forum to be a really useful source of information so out if respect for its contributors I'll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I've since been disappointed in Youview's failure to add features & upgrade the software, and gradually allowing itself to be "kidnapped" by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I'm not really a techie - I just want something that works reliably. We're about to go away for a few weeks and if there aren't a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I'll be in the doghouse!

The problem is with Internet delivered catch up content. It shouldn't affect the capability to record Downton using a normal series link scheduled recording. If your box isn't recording Downton it's a separate issue. If you are away for a considerable period catch up won't help as the content is only available for a limited period.

| Mon 29 Sep 2014 12:43:38 #163 |
Sime

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grahamlthompson - 3 minutes ago »

ROBARMST - 3 minutes ago »
I've found this forum to be a really useful source of information so out if respect for its contributors I'll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I've since been disappointed in Youview's failure to add features & upgrade the software, and gradually allowing itself to be "kidnapped" by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I'm not really a techie - I just want something that works reliably. We're about to go away for a few weeks and if there aren't a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I'll be in the doghouse!

The problem is with Internet delivered catch up content. It shouldn't affect the capability to record Downton using a normal series link scheduled recording. If your box isn't recording Downton it's a separate issue. If you are away for a considerable period catch up won't help as the content is only available for a limited period.

That's true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.

You only need to compare the recent Apple iphone 6 problems to see the parallels.

Most people posting on here are seeking a solution to the problem.
I suspect the majority of new users will not expend effort trying to resolve the issue and will have simply decided that the box does not work and returned it.

| Mon 29 Sep 2014 12:48:38 #164 |
REPASSAC

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ROBARMST - 3 minutes ago »

That's true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.
You only need to compare the recent Apple iphone 6 problems to see the parallels.

Really, A problem occurs, freesat say a solution is being worked on.

With two organisations (freesat and Humax), no doubt with two acceptance testing procedures, I am not surprised at all no timescale has been given. It is the usual practice wherever I have worked.

| Mon 29 Sep 2014 13:00:55 #165 |
JamesB

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ROBARMST - 24 minutes ago »
I've found this forum to be a really useful source of information so out if respect for its contributors I'll try to explain my decision. I decided to go for freesat/freetime after doing my research as it seemed like Freesat had a very good product and some ambition for the future. I have a holiday home where I installed a Youview box a couple of years ago and I've since been disappointed in Youview's failure to add features & upgrade the software, and gradually allowing itself to be "kidnapped" by BT and TalkTalk. But it has always worked which is after all the first priority and regrettably my new free time box has failed this test. I'm not really a techie - I just want something that works reliably. We're about to go away for a few weeks and if there aren't a complete set of Downtown Abbey recordings laid down to watch ad-free when we get back, then I'll be in the doghouse!
Research before buying, is always good advice. Personally I really like my HB 1000S and wouldn't want to swap it for a YouView, as I find the 1000S much more competent as a PVR. Also I wouldn't call the Youview 1st gen boxes reliable, far from it. I've had two YouView boxes in the past and each one lasted less than nine months.

That said, there are things I like about YouView. If PlusNet ever launch their service, I may well bite.

| Mon 29 Sep 2014 13:08:21 #166 |
Sime

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REPASSAC - 9 minutes ago »

ROBARMST - 3 minutes ago »
That's true, but people are losing faith in the product as a whole and Humax are losing their reputation over this.
You only need to compare the recent Apple iphone 6 problems to see the parallels.

Really, A problem occurs, freesat say a solution is being worked on.
With two organisations (freesat and Humax), no doubt with two acceptance testing procedures, I am not surprised at all no timescale has been given. It is the usual practice wherever I have worked.

Freesat have really said nothing about a solution.

They have simply trotted out repeatedly that you must wait for 48hrs the try a factory re-set in the vain hope of buying time by fobbing customers off by 48hrs each time they make an enquiry.

As I said you can't blame customers for losing faith.

| Mon 29 Sep 2014 13:12:41 #167 |
REPASSAC

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Sime - 14 minutes ago »

Freesat have really said nothing about a solution.
They have simply trotted out repeatedly that you must wait for 48hrs the try a factory re-set in the vain hope of buying time by fobbing customers off by 48hrs each time they make an enquiry.
As I said you can't blame customers for losing faith.

#96 and #122.

| Mon 29 Sep 2014 13:29:16 #168 |
Sime

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Post # 96 refers to Freesat saying a fix would be available on 29th September ie today.

When I contacted Freesat today all I was told was to try waiting for 48hrs the trying a factory reset.

You really, really cannot blame customers for losing faith.

| Mon 29 Sep 2014 13:32:47 #169 |
JamesB

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Sime - 4 minutes ago »
Post # 96 refers to Freesat saying a fix would be available on 29th September ie today.
When I contacted Freesat today all I was told was to try waiting for 48hrs the trying a factory reset.
You really, really cannot blame customers for losing faith.

I don't want to be rude but do you realise you're sounding a little trollish?

Return the box, if you don't like it.

| Mon 29 Sep 2014 13:39:49 #170 |