No offence taken.
But if posting my experience of Humax, Freesat, their products and customer service is seen as trolling, then I will comment no futher.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
help - unable to use ondemand or showcase
(935 posts)-
| Mon 29 Sep 2014 13:44:54 #171 |
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I can get an exchange / refund for another 2 weeks so will wait that long for a fix to emerge. At that point there are two scenarios as I see it. Either the problem affects all new boxes, in which case the update should have been pulled if it hasn't been already, or else the problem only affects a small number of boxes.
In the first instance getting a replacement will in effect simply be a firmware downgrade. With the problematic firmware pulled I can restore on demand functionality while waiting for the fixed firmware. In the second instance, after 3 weeks of sales there is a reasonable chance I will get an unaffected box. Either way it would seem that my best course of action would be to get a replacement box if a fix hasn't appeared by the end of my 3 week return window.
| Mon 29 Sep 2014 14:17:29 #172 | -
Nightowl - 3 minutes ago »
I can get an exchange / refund for another 2 weeks so will wait that long for a fix to emerge. At that point there are two scenarios as I see it. Either the problem affects all new boxes, in which case the update should have been pulled if it hasn't been already, or else the problem only affects a small number of boxes.
In the first instance getting a replacement will in effect simply be a firmware downgrade. With the problematic firmware pulled I can restore on demand functionality while waiting for the fixed firmware. In the second instance, after 3 weeks of sales there is a reasonable chance I will get an unaffected box. Either way it would seem that my best course of action would be to get a replacement box if a fix hasn't appeared by the end of my 3 week return window.A replacement box will download the current software as soon as you set it up.* But you might indeed get an unaffected unit. Worth trying.
* Or so I thought.
| Mon 29 Sep 2014 14:23:01 #173 | -
When I bought my box last week and discovered this problem one of the first things I did was check the software. I discovered it wasn't running on the latest release so I successfully downloaded and installed the latest software. But of course that didn't solve the problem. But here's the thing (as Americans like to say) - the problem was there on the OLD software too. Hence I'm not sure if it's just a problem with the latest software release.
| Mon 29 Sep 2014 14:23:24 #174 | -
ROBARMST - 46 seconds ago »
When I bought my box last week and discovered this problem one of the first things I did was check the software. I discovered it wasn't running on the latest release so I successfully downloaded and installed the latest software. But of course that didn't solve the problem. But here's the thing (as Americans like to say) - the problem was there on the OLD software too. Hence I'm not sure if it's just a problem with the latest software release.What version was it running?
| Mon 29 Sep 2014 14:24:36 #175 | -
I imagine Freesat won't want to re-instate the old version of Showcase which I guess would be needed if everyone's boxes were rolled back to the previous software.
| Mon 29 Sep 2014 14:25:35 #176 | -
For the record, I have also recently purchased a Humax 1010S and am having the same problem with on-demand features.
| Mon 29 Sep 2014 14:30:58 #177 | -
I messaged Freesat earlier asking for any news regarding this issue and just recieved this reply.
"Hi, we've made some changes to our infrastructure, which we are hoping will resolve the problems, but we are seeing a few residual issues.
If you try following the steps previously suggested, in terms of a power cycle and attempting to connect automatically via the network settings, that may resolve it."
| Mon 29 Sep 2014 15:29:43 #178 | -
I have deliberately not visited this site for a few days because I got the impression that the problem was taking a long time and I would only depress myself! After a quick look I have confirmed my guess.
I then tried the Freesat site and their 'talk to a real person' facility. I got the 'Our engineers are looking into the issue, and we have been told that they are hoping to fix it by the end of this week' then the 'If you do a factory reset on your Freesat box in a couple of days time, your box should return to full functionality'. I explained that I was unhappy with factory resets as I had to then re-enter all my 'to be recorded' settings. I asked whether I could be informed when the service is restored and received 'If you could provide me with a contact number, I'll happily give you a call as soon as the issue is fixed.' So I have asked for this, although I am not holding my breath.
I also suggested that Freesat should visit this site and maybe offer to let the site know when service is resumed. I was assured that the message would be passed to the 'marketing team'.
As I said in my earlier mailing I am a recent purchaser and I am still waiting for my first experience of 'on demand'. I must say that my initial reaction to all the other aspects of the HDR 1000s is very good and only hope that I will soon be able to offer judgment on 'on demand'.
| Mon 29 Sep 2014 18:09:25 #179 | -
One of the most requested updates to Freetime is the capability to save the recording schedule to a separate file and restore same after a factory reset (along with the capability to restore a corrupted time shift buffer file without formatting the entire hard disk). The capability is available on The Foxsat-HDR and HDR FOX T2 thanks to 3rd party add ons.
Perhaps this problem might persuade Freesat and Humax to dedicate some resources to this which on the face of it doesn't seem to be a particulary difficult option to programme.
| Mon 29 Sep 2014 18:20:09 #180 |
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