help - unable to use ondemand or showcase

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

(935 posts)

tonykitson

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grahamlthompson - 28 minutes ago »
One of the most requested updates to Freetime is the capability to save the recording schedule to a separate file and restore same after a factory reset (along with the capability to restore a corrupted time shift buffer file without formatting the entire hard disk). The capability is available on The Foxsat-HDR and HDR FOX T2 thanks to 3rd party add ons.
Perhaps this problem might persuade Freesat and Humax to dedicate some resources to this which on the face of it doesn't seem to be a particulary difficult option to programme.

Oh dear. This suggests to me that the factory reset option is required rather more often than just the current situation. I had hoped otherwise!

I am still wondering whether to return my HDR 100s to John Lewis. Any advice??

| Mon 29 Sep 2014 18:52:39 #181 |
grahamlthompson

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tonykitson - 12 minutes ago »

grahamlthompson - 28 minutes ago »
One of the most requested updates to Freetime is the capability to save the recording schedule to a separate file and restore same after a factory reset (along with the capability to restore a corrupted time shift buffer file without formatting the entire hard disk). The capability is available on The Foxsat-HDR and HDR FOX T2 thanks to 3rd party add ons.
Perhaps this problem might persuade Freesat and Humax to dedicate some resources to this which on the face of it doesn't seem to be a particulary difficult option to programme.

Oh dear. This suggests to me that the factory reset option is required rather more often than just the current situation. I had hoped otherwise!
I am still wondering whether to return my HDR 100s to John Lewis. Any advice??

Possibly every 6 months or so in normal usage. All Pvrs/PCs can be subject to data corruption in RAM/NVRAM (most likely due to mains spikes). In virtually all cases restoring the default setup works (In the case of a PC it's reloaded from a Hard Disk). PVRs usually store the OS in Flash Memory). Anyone on a overhead line supply is likely to be more affected than others.

Your PVR is a PC but unlike your PC it uses a dedicated chip with limited functions operated by a software programme (usually called firmware). It's likely you have a Washing Machine and other kit that also has a similar arrangement (Mechanical inflexible programmers are long gone on new domestic appliances).

The HDR1000/1010S is no different to other kit in this respect.

Have you never had to re-boot a windows PC to solve a similar issue ?

| Mon 29 Sep 2014 19:13:33 #182 |
-gonzo-

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tonykitson - 15 minutes ago »

grahamlthompson - 28 minutes ago »
One of the most requested updates to Freetime is the capability to save the recording schedule to a separate file and restore same after a factory reset (along with the capability to restore a corrupted time shift buffer file without formatting the entire hard disk). The capability is available on The Foxsat-HDR and HDR FOX T2 thanks to 3rd party add ons.
Perhaps this problem might persuade Freesat and Humax to dedicate some resources to this which on the face of it doesn't seem to be a particulary difficult option to programme.

Oh dear. This suggests to me that the factory reset option is required rather more often than just the current situation. I had hoped otherwise!
I am still wondering whether to return my HDR 100s to John Lewis. Any advice??

In all the time I've had my box which was since around February 2013 I can count on 1 had the amount of times I've performed a factory reset.
One of those times there was a bug which caused some odd behaviour which has been fixed since and the other time was when I played around with non-freesat mode and wanted to delete all the channels I scanned which was everything it could find on the transponders.
IMO don't let this current issue put you off as its just an unfortunate thing that's taken a little longer to ressolve than some may wish. Finding a quick fix was probably hampered by the fact it's not affecting all boxes so they've got to work why some and not all considering they're all pretty much exactly the same boxes.

| Mon 29 Sep 2014 19:25:21 #183 |
Rocksta

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I've had my HDR-1000S for about 10 or 11 months, and have been very happy with it. This is the first glitch (that I've noticed), and although it's taking a while for them to fix, it's just a software fault.

I'd hang on for a bit longer if I were you.

| Mon 29 Sep 2014 19:37:33 #184 |
tdodd

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I've just recommissioned my HDR-1010S with a twin satellite feed and it appears that I have full On Demand, including YouTube, without seeking out a system update or resetting anything. The box is simply working.

System information shows no software changes since my post #88.

| Mon 29 Sep 2014 19:48:02 #185 |
grahamlthompson

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tdodd - 9 minutes ago »
I've just recommissioned my HDR-1010S with a twin satellite feed and it appears that I have full On Demand, including YouTube, without seeking out a system update or resetting anything. The box is simply working.
System information shows no software changes since my post #88.

Sounds like the boffins have figured out the issue

The problem must be at the Humax/Freesat end. No one has had a software update. There must be some minor difference in newer boxes. I doubt we will ever know for definite what it is.

| Mon 29 Sep 2014 19:58:35 #186 |
JamesB

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tdodd - 1 hour ago »
I've just recommissioned my HDR-1010S with a twin satellite feed and it appears that I have full On Demand, including YouTube, without seeking out a system update or resetting anything. The box is simply working.
System information shows no software changes since my post #88.
Correct me if I'm wrong, but wasn't your case a different situation? I thought I understood that your loss of functionality happened when the box had no satellite feed, and returned to full function when the feed was restored?

| Mon 29 Sep 2014 21:37:09 #187 |
tdodd

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My box was working properly without a sat feed for a couple of days before this problem was first reported. Then I lost On Demand at around the time this thread started. I reconnected the feed and On Demand was restored briefly, but dropped out again.

I don't know if my problem is identical to others, but it seems very similar in some respects. Anyway, my Humax box is now staying connected, so any further loss of On Demand will put me in the same boat as others on this thread for sure.

| Mon 29 Sep 2014 21:48:43 #188 |
JamesB

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...my Humax box is now staying connected, so any further loss of On Demand will put me in the same boat as others on this thread for sure.
Agreed.

| Mon 29 Sep 2014 22:05:44 #189 |
StanJo175

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Hi, just to let you all know I have also got the same problem with On Demand and Showcase.

I have a humax hdr 1000s. Firmware uksfaa 2.02.01.

I bought this just 3 days ago on 27th September. Yesterday afternoon I tried the On Demand for the first time (by scrolling back on EPG) and it incorrectly gave a message that I needed a network connection of at least 2Mbs.

The ethernet is connected fine. I can access BBC iPlayer and ITV Player from Freesat channels 901 and 903.

We have BT Infinity 2 (75Mbs).The network settings show an IP address etc. I am connected via homeplugs but I have also tried it directly connected to the BT Home Hub 5 with no other devices connected.

Accessing On Demand via another option on the remote popped up a message to say On Demand was Unavailable.

I found another option that said I was connected to BeBox and my IP address. There was a Connect Automatically option and then this showed me BBC iPlayer and ITV Player in a list. But then there was just a Done button and this didn't get me into On Demand.

Tried a factory reset this morning but it has not made any difference.

| Tue 30 Sep 2014 6:08:34 #190 |