help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

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sasastro

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One thing that hasn't been picked up on, a few of us have said that Freesat is showing we are connected via Bebox. Not sure about anyone else but my router is not a Bebox, I'm betting that's the same for a lot of folk who are having this problem

| Wed 1 Oct 2014 21:49:01 #261 |
Barry

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sasastro - 3 minutes ago »
One thing that hasn't been picked up on, a few of us have said that Freesat is showing we are connected via Bebox. Not sure about anyone else but my router is not a Bebox, I'm betting that's the same for a lot of folk who are having this problem

That is normal, nothing to worry about.

| Wed 1 Oct 2014 21:52:33 #262 |
tonegee

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Hope this gets sorted out soon. I too have just noticed this issue with no showcase or on demand after getting a failed recording of Scott and bailey and attempting to look for it on catch up.

Running the latest software 2.02.01 on my 1000s which I've had for about 18 months.

After initially installing the latest software update the new showcase was working fine and so was on demand. Now my box says I need to connect to broadband to use showcase or on demand but I am connected and can search for updates and port YouTube videos over from my smartphone so I know I'm connected.

| Thu 2 Oct 2014 8:41:27 #263 |
JamesB

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Freesat are asking anyone still having issues to get in touch. See http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

| Thu 2 Oct 2014 8:57:06 #264 |
-gonzo-

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tonegee - 48 minutes ago »
Hope this gets sorted out soon. I too have just noticed this issue with no showcase or on demand after getting a failed recording of Scott and bailey and attempting to look for it on catch up.
Running the latest software 2.02.01 on my 1000s which I've had for about 18 months.
After initially installing the latest software update the new showcase was working fine and so was on demand. Now my box says I need to connect to broadband to use showcase or on demand but I am connected and can search for updates and port YouTube videos over from my smartphone so I know I'm connected.

Another poster mentioned that if you have the Freesat app and connected to the same network that you can launch the on demand players or just individual shows via that so maybe that's worth a go until it's fully resolved.

| Thu 2 Oct 2014 9:35:11 #265 |
REPASSAC

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tonegee - can you get IPlayer on channel 901?

Is that a HB or HDR 1000S?

| Thu 2 Oct 2014 9:41:32 #266 |
tonegee

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Yes I can get iPlayer on 901 and ITV player on 903 but not On Demand on 900 as that says I need to be connected to broadband.

I have a HDR 1000s 500MB plugged into a Virgin Media super hub router via Ethernet cable.

I'll get the freesat app and give it a go but I would still prefer my freesat box to work properly and not have to try and find workarounds.

| Thu 2 Oct 2014 10:36:00 #267 |
tonegee

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Just downloaded the freesat app and will have to control On Demand and Showcase via that for now.

Thanks for the tip

| Thu 2 Oct 2014 11:42:12 #268 |
grahamlthompson

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tonegee - 1 hour ago »
Yes I can get iPlayer on 901 and ITV player on 903 but not On Demand on 900 as that says I need to be connected to broadband.
I have a HDR 1000s 500MB plugged into a Virgin Media super hub router via Ethernet cable.
I'll get the freesat app and give it a go but I would still prefer my freesat box to work properly and not have to try and find workarounds.

Which Virgin Media Super Hub ?

I have a superhub (no issues with mine), Is yours a Superhub2 ?

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27653&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

| Thu 2 Oct 2014 11:58:39 #269 |
tonegee

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No, just a normal superhub. It's not the hub that's the problem, I assume it has something to do with the last update because I never had a problem before that plus the fact that I'm obviously not alone in having the exact same issues and I can send showcase and on demand information to watch on my box via my smartphone app so that confirms that my box does have broadband connection.

| Thu 2 Oct 2014 12:38:17 #270 |