My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

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    Pollensa1946

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    JamesB - 1 hour ago  » 
    This problem does seem to be all about the failure to populate Showcase. If the Freesat servers succeed in loading the current Showcase information, then On Demand gets populated and Bob is your interactive uncle. But if Showcase fails to populate, the box interprets that as a "not connected" error and gives up on both Showcase and On Demand.
    Why it seems to manifest in new boxes remains a mystery but since it doesn't afflict all new boxes it might well be related to user setup or prior use.
    That's my current theory.

    That theory fits with my experience posted here...
    Pollensa1946
    ...on my 2 year old box. So not confined to new boxes. This is related to the recent s/w update.

    | Sun 5 Oct 2014 13:24:16 #341 |
  2. REPASSAC

    REPASSAC

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    JamesB - 1 hour ago  » 
    This problem does seem to be all about the failure to populate Showcase. If the Freesat servers succeed in loading the current Showcase information, then On Demand gets populated and Bob is your interactive uncle. But if Showcase fails to populate, the box interprets that as a "not connected" error and gives up on both Showcase and On Demand.
    Why it seems to manifest in new boxes remains a mystery but since it doesn't afflict all new boxes it might well be related to user setup or prior use.
    That's my current theory.

    Does not explain why most users have no problems with on-demand and showcase.

    | Sun 5 Oct 2014 13:45:46 #342 |
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    JamesB

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    REPASSAC - 1 minute ago  » 

    JamesB - 1 hour ago  » 
    This problem does seem to be all about the failure to populate Showcase. If the Freesat servers succeed in loading the current Showcase information, then On Demand gets populated and Bob is your interactive uncle. But if Showcase fails to populate, the box interprets that as a "not connected" error and gives up on both Showcase and On Demand.
    Why it seems to manifest in new boxes remains a mystery but since it doesn't afflict all new boxes it might well be related to user setup or prior use.
    That's my current theory.

    Does not explain why most users have no problems with on-demand and showcase.

    What needs explaining (IMO) is not why most boxes don't have a problem, but why a minority do

    As I said, I think this could be due to differences of setup or usage. Merely speculating though.

    | Sun 5 Oct 2014 13:52:30 #343 |
  4. REPASSAC

    REPASSAC

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    Pollensa1946 - 23 minutes ago  » 

    That theory fits with my experience posted here...
    Pollensa1946
    ...on my 2 year old box. So not confined to new boxes. This is related to the recent s/w update.

    You are somewhat unusual in that you power up your unit with the network off. Do you make sure that the Humax is fully booted before you turn the network on?

    I have the impression that the boot time is a little longer than before. (until remote is fully functional and you can dismiss the home screen and screen filled.)

    | Sun 5 Oct 2014 13:56:51 #344 |
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    Pollensa1946

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    REPASSAC - 25 minutes ago  » ...Do you make sure that the Humax is fully booted before you turn the network on?...

    Yes. The incidents I refer to were all at least an hour after booting up the box.

    | Sun 5 Oct 2014 14:24:16 #345 |
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    JamesB

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    Pollensa1946 - 53 minutes ago  » 

    JamesB - 1 hour ago  » 
    This problem does seem to be all about the failure to populate Showcase. If the Freesat servers succeed in loading the current Showcase information, then On Demand gets populated and Bob is your interactive uncle. But if Showcase fails to populate, the box interprets that as a "not connected" error and gives up on both Showcase and On Demand.
    Why it seems to manifest in new boxes remains a mystery but since it doesn't afflict all new boxes it might well be related to user setup or prior use.

    That's my current theory.

    That theory fits with my experience posted here...
    Pollensa1946
    ...on my 2 year old box. So not confined to new boxes. This is related to the recent s/w update.

    I just now experimented with turning everything off and then (after a wait) bringing the 1000S up first, and then the network. I got exactly the same results as you describe (1000S does not automatically connect whn the network comes up), so I would say your box is in the same status as mine - fully functional. The afflicted boxes are unable to use Showcase / OnDemand even though the connection is active.

    | Sun 5 Oct 2014 14:24:43 #346 |
  7. -gonzo-

    -gonzo-

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    REPASSAC - 1 hour ago  » 
    Does not explain why most users have no problems with on-demand and showcase.

    See now you say most are not, but so far judging by this thread it seems that it's only yourself and Graham that haven't experienced any issues so far.
    So I'd say it's the opposite and most users are having problems.

    | Sun 5 Oct 2014 14:57:24 #347 |
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    JamesB

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    -gonzo- - 7 minutes ago  » 

    REPASSAC - 1 hour ago  » 
    Does not explain why most users have no problems with on-demand and showcase.

    See now you say most are not, but so far judging by this thread it seems that it's only yourself and Graham that haven't experienced any issues so far.
    So I'd say it's the opposite and most users are having problems.

    Only a handful of users have reported in this forum that they were having this problem.

    Of those, several later reported all was now well.

    | Sun 5 Oct 2014 15:12:48 #348 |
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    I want free DTV

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    JamesB - 6 minutes ago  » 

    -gonzo- - 7 minutes ago  » 

    REPASSAC - 1 hour ago  » 
    Does not explain why most users have no problems with on-demand and showcase.

    See now you say most are not, but so far judging by this thread it seems that it's only yourself and Graham that haven't experienced any issues so far.
    So I'd say it's the opposite and most users are having problems.

    Only a handful of users have reported in this forum that they were having this problem.
    Of those, several later reported all was now well.

    The box will be more happy if you have a fully working network/internet connection and boot STB up with this. Leave it on full screen without pressing any buttons for a short while, if it needs to down load updated data. Press Home and On Demand always works for me.

    So im trying to say after watching tv for a while i have now never seen a problem from Friday.

    | Sun 5 Oct 2014 15:21:51 #349 |
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    Pollensa1946

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    JamesB - 1 hour ago  » ...(1000S does not automatically connect when the network comes up), so I would say your box is in the same status as mine - fully functional...

    That's arguable since previously the box would connect to the newly present network and issue a message to that effect. The recent s/w update has changed that, which is the point I was making. Since a change is evident it might be construed that other effects are present also.

    | Sun 5 Oct 2014 15:32:46 #350 |

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