help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

(935 posts)

evilivor

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Thank you REPASSAC and h-man - I'll get under the bonnet with the DNS settings a little later this afternoon.

| Thu 16 Oct 2014 12:28:29 #521 |
Rocksta

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I still have the problem with my unit too, having gone through all Freesat's advice about factory reset, leaving for an hour etc.

I've had a quick look at the most recent posts here but I'll need to re-read them. I originally started with my unit on manual ip address but went to dhcp around 6 months ago and it had been fine up until the latest s/w update which seems to have caused the problem.

| Thu 16 Oct 2014 16:59:59 #522 |
Quantum

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Wi think you need to check out with Humax and Freesat. Both have documented there is an issue, stemming from Freesat. On demand services are not working. My 1000s has not worked from new about 6 weeks ago in this department.

| Fri 17 Oct 2014 12:33:13 #523 |
JamesB

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Quantum - 10 minutes ago »
Wi think you need to check out with Humax and Freesat. Both have documented there is an issue, stemming from Freesat. On demand services are not working. My 1000s has not worked from new about 6 weeks ago in this department.

On Demand services are working. Some boxes are having problems accessing Showcase and On Demand since the update. Freesat's advice is here:

http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

| Fri 17 Oct 2014 12:46:18 #524 |
REPASSAC

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Rocksta and Quantum,
Contact details for this problem - see:
http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

Usual symptoms: Showcase and/or On-demand not working but on-demand channels 901 & 903 OK. Problem occurred from the rollout of the new showcase four weeks ago.

EDIT: JamesB types faster than me.
If anyone has 901/903 not working then it is likely you do have a network problem.

| Fri 17 Oct 2014 12:53:33 #525 |
h-man

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Rocksta - 20 hours ago »
I still have the problem with my unit too, having gone through all Freesat's advice about factory reset, leaving for an hour etc.
I've had a quick look at the most recent posts here but I'll need to re-read them. I originally started with my unit on manual ip address but went to dhcp around 6 months ago and it had been fine up until the latest s/w update which seems to have caused the problem.

Rocksta, try manual DNS change and update us all here. Also what sort of network are you using? ie direct cable connection from router to your humax box or via home plug. I have a doubt that DNS should resolve the issue.

Thanks

| Fri 17 Oct 2014 13:42:41 #526 |
Rocksta

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My 901 & 903 channels are OK from TV Guide, and yes I've followed Freesat's latest advice and they are aware of my issue and details.

I tried manual ip address, it made no difference, as I expected it would not, given that the internet connection must be OK to be able to access 901 & 903. I use ethernet cable & homeplug.

| Fri 17 Oct 2014 13:43:56 #527 |
h-man

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Rocksta - 4 minutes ago »
My 901 & 903 channels are OK from TV Guide, and yes I've followed Freesat's latest advice and they are aware of my issue and details.
I tried manual ip address, it made no difference, as I expected it would not, given that the internet connection must be OK to be able to access 901 & 903. I use ethernet cable & homeplug.

could be homeplug getting in the way, can you try connecting direct to the router and not via homeplug?

| Fri 17 Oct 2014 13:48:57 #528 |
Rocksta

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Thanks, but I see no logical reason for a homeplug to be an issue, given that 901 & 903 are accessible. I can't connect it directly to a router anyway.

I can ping the Humax box, I can also use the homeplug with my laptop OK, and I have a Humax HB1000S which works ok on a different homeplug.

| Fri 17 Oct 2014 13:58:05 #529 |
h-man

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so from this, looks like the humax box has got a good Ip connection that you can ping it and play contents from 901 and 903. However, its unable to locate its servers which would provide you with data for ondemand and showcase etc...the servers are not down as I can see ondemand and showcase on my box all ok. So somehow your internet is unable to locate the servers, and a DNS change should do it. anyway let us know if you get anu update.

Thanks

| Fri 17 Oct 2014 14:13:54 #530 |