JamesB - 1 minute ago »
Could it be something related to an ISA not allowing connection to their servers? I am on plusnet.I'm also on Plusnet and not having any problems.
Thanks that rules that out. So back to new box issue?
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
help - unable to use ondemand or showcase
(935 posts)-
| Sun 21 Sep 2014 10:28:17 #51 |
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That's also not a satisfactory explanation, since some "old" users have reported the problem following the update.Nicjef - 46 seconds ago »
JamesB - 1 minute ago »
Could it be something related to an ISA not allowing connection to their servers? I am on plusnet.
I'm also on Plusnet and not having any problems.Thanks that rules that out. So back to new box issue?
| Sun 21 Sep 2014 10:30:53 #52 | -
Maybe new users predominate simply because a new user is morely likely to be exploring all features. "Old" users who don't regularly use Showcase or On Demand may not have even noticed the update.
| Sun 21 Sep 2014 10:35:42 #53 | -
JamesB - 7 minutes ago »
The aspect most noticeable with this is that almost all units that have reported the problem in this thread are brand new.
I make it seven out of twelve.I excluded the user who disconnected sat feed for a week and the one and the one who reported he could now get into showcase but the icons were blank (they are updated separately I believe).
It is significant that, with so many existing users with the facility so few report problems.
| Sun 21 Sep 2014 10:37:55 #54 | -
I have contacted Humax support as well now so that they start to get an insight into the number of customers affected. The more that do so the better.
| Sun 21 Sep 2014 10:59:08 #56 | -
Just put the Ethernet cable from HDR1000s back into my HR Fox T2 and watched a You Tube video via Internet
Replaced the cable in the HDR1000s and got the message need to connect to Broadband for On Demand and Unable to access Freesat ID yet have a "Great, you're connected" and IP address on the Network connect screen.
| Sun 21 Sep 2014 11:07:42 #57 | -
Since affected boxes (at least some of them) can access iPlayer on Channel 901, the problem is more likely to be that something's wrongly causing the logic around the Showcase and OnDemand menu paths to see the box as unconnected even though it is in fact connected.Nicjef - 30 minutes ago »
Just put the Ethernet cable from HDR1000s back into my HR Fox T2 and watched a You Tube video via Internet
Replaced the cable in the HDR1000s and got the message need to connect to Broadband for On Demand and Unable to access Freesat ID yet have a "Great, you're connected" and IP address on the Network connect screen.My guess.
| Sun 21 Sep 2014 11:42:33 #58 | -
My ISP is Sky and on demand works from my Sky box and my Windows 8.1 laptop and Android tablet. It is only my Humax box which is not showing any on demand services. The Humax reports a 130 Mbps connection from the network settings page, but on demand tells me to connect my box to broadband.
It seems to me that the Humax box is the problem. It is a one week old graded box direct from Humax and I have applied the latest firmware, which surprisingly it was not shipped with.
And yes, I am the one without a satellite connection, but what has that to do with accessing YouTube? The Humax TV portal apps do work.
| Sun 21 Sep 2014 11:57:27 #59 | -
Could it somehow be router make and model related, or possibly age of box ?
No issues with mine with Showcase or OD.
Box one of the first released (drive upgraded to 2TB WD AV unit). Router Mk 1 Virgin Superhub, 50Mbps speed. Direct cat 5 cabled to router.
| Sun 21 Sep 2014 11:57:40 #60 |
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