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invalid postcode

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    liesainfrance

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    help!!!

    just purchased humax box sat hdr. We live in France. No problem with manual tune but unable to freesat tune to record or receive guide. we are sat 28.2E & transponder 11428h 27500A. signal 80% quality 100%. What are we doing wrong can you suggest a solutoin please....

    | Wed 14 Nov 2012 21:39:41 #1 |
  2. grahamlthompson

    grahamlthompson

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    Hi welcome to the Forum. You do realise you need to use a UK postcode (this is only used to set your local regional channels), not a French one. Any will do if you want London local news then Buck Palace will add a certain exclusivity

    | Wed 14 Nov 2012 22:35:24 #2 |
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    liesainfrance

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    Yes using a UK address and used a number of the recommended ones such as M60 & PL1. Husband ready to return box!!! Getting very annoyed!!

    | Thu 15 Nov 2012 6:22:15 #3 |
  4. grahamlthompson

    grahamlthompson

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    liesainfrance - 2 hours ago  » 
    Yes using a UK address and used a number of the recommended ones such as M60 & PL1. Husband ready to return box!!! Getting very annoyed!!

    You have to use a full postcode not just the first characters.

    Try M2 4JA

    | Thu 15 Nov 2012 8:59:52 #4 |
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    liesainfrance

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    Hi

    Ok will try - how do we know we are getting the signal at 28.5 box says 28.2 we have tuned the transponder 11428h 27500A and it is there at 80 % and 100% however it does not show if is is 28.2 Astra or 28.5 Eurobird ?

    Thanks

    Liesa

    | Thu 15 Nov 2012 9:25:25 #5 |
  6. grahamlthompson

    grahamlthompson

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    liesainfrance - 51 seconds ago  » 
    Hi
    Ok will try - how do we know we are getting the signal at 28.5 box says 28.2 we have tuned the transponder 11428h 27500A and it is there at 80 % and 100% however it does not show if is is 28.2 Astra or 28.5 Eurobird ?
    Thanks
    Liesa

    The box doesn't differentiate between 28.2E and 28.5E, in effect the several satellites are considered as just one. The transponder is unique at 28.2/28.5 so if you get it, it must be the correct one.

    Barry tells me his box works with postcode PL1

    I based my reply on this

    http://www.whatdotheyknow.com/request/freesat_and_full_post_codes

    Can you use menu/system/diagnostics to check what software version you have installed ?

    | Thu 15 Nov 2012 9:31:07 #6 |
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    liesainfrance

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    Hi,

    Software is 1.00.21. PL1 postcode doesn't work either...

    Any other suggestions?

    Thanks

    | Thu 15 Nov 2012 14:09:12 #7 |
  8. grahamlthompson

    grahamlthompson

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    liesainfrance - 6 minutes ago  » 
    Hi,
    Software is 1.00.21. PL1 postcode doesn't work either...
    Any other suggestions?
    Thanks

    Menu-System-Diagnostics

    What signal strength and quality do you have for both tuners ?

    Check round the back are the two cables on the outer connections with nothing connected to the middle one ?

    | Thu 15 Nov 2012 14:17:24 #8 |
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    liesainfrance

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    Menu-system-diagnostics... When I try & freesat tune & look both tuners are showing 0. If I manual tune & then check I have 70 & 100 on both?

    The cables at the back.... yes both outer connected. The middle one is linked to one of the outer cables? But even if I disconnect it makes no difference...

    Thanks again...

    | Thu 15 Nov 2012 18:38:02 #9 |
  10. grahamlthompson

    grahamlthompson

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    Sounds like you have only 1 cable not two. As you look from the front of the box the cable from the dish should connect to the right hand socket (nearest the edge of the box) leaving the short cable to connect the other two. At a guess you have it reversed.

    | Thu 15 Nov 2012 20:50:46 #10 |

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