LiveTV app on iPad not connecting to wi-fi

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LiveTV app on iPad not connecting to wi-fi

(16 posts)

BernardUK

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Joined: Oct '21
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I don’t often use the Live TV app on this iPad, but it now fails to connect over wi-fi (more than one location, router, system). Tapping Schedules, for example, gives “Network error. Connection failed. Check network settings. Close”. Everything else dependent on wi-fi works as normal. I’ve tried deleting then reinstalling Live TV to no avail.

Could it be that updating to iPadOS 15.0.2 might be causing this? Any suggestions welcome.

| Tue 12 Oct 2021 19:45:44 #1 |
gomezz

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Joined: Mar '11
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This is a forum for Humax products. I do not see where your question fits in. Suggest you find an Apple forum on which to ask your question.

| Tue 12 Oct 2021 21:03:34 #2 |
SSThing

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It is a Humax product :

https://apps.apple.com/us/app/humax-live-tv/id690571823

| Tue 12 Oct 2021 21:26:14 #3 |
BernardUK

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Thanks SSThing. The Live TV app is indeed a Humax product which is why I came here. If there’s a better place to post my question, I’d love to know.

| Tue 12 Oct 2021 23:37:01 #4 |
Grs2021

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Joined: Oct '21
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I have similar problem - the app was working fine yesterday but now shows a network error and won’t let me login. Strangely the Humax to guide app allows me to login to my Humax box with no problem

| Sun 17 Oct 2021 21:29:33 #5 |
Grs2021

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I have similar problem - the app was working fine yesterday but now shows a network error and won’t let me login. Strangely the Humax TV guide app allows me to login to my Humax box with no problem tuning iOS15.0.2

| Sun 17 Oct 2021 21:32:07 #6 |
BernardUK

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So, with two people reporting this problem, how do we get Humax to get the app to work for us?

| Mon 18 Oct 2021 16:17:07 #7 |
SSThing

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Report it via the website :-

https://uk.humaxdigital.com/contact-us/

Cross your fingers and wait. But whatever you do, don't hold your breath......

| Mon 18 Oct 2021 16:26:03 #8 |
BernardUK

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Joined: Oct '21
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Thanks again, SSThing. Message sent to uksupport@humax-digital.co.uk. I will report any reply here.

| Mon 18 Oct 2021 18:22:37 #9 |
Zoro

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Joined: Aug '21
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I have a problem where when you open the app it will only let you carry out one action then it locks up!

| Tue 19 Oct 2021 16:57:59 #10 |