Netflix disappeared from FVP 4000

(3 posts)

mikeineasenhall

member
Joined: Jan '15
Posts: 16
offline

We had a new consumer unit installed yesterday which obviously involved the electricity being off for several hours. When all the work was completed, we found that Netflix no longer appears on our FVP 4000. Everything else like iPlayer and other catchup services ok but no Netflix. Can get Netflix on my phone so problem is definitely with Humax box. Help!

| Thu 16 Jan 2025 15:52:50 #1 |
niknak

senior member
Joined: Oct '20
Posts: 85
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Is YouTube also missing now?

| Thu 16 Jan 2025 16:16:16 #2 |
Paul_D

senior member
Joined: Jan '17
Posts: 57
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Same here - I initially lost Netflix and YouTube this morning.

I tried a full retune, clearing the cookies and a few other things, however I was unable to accept the "Privacy Policy, Terms and Conditions" - the page remained blank at all times.

Finally, I did a factory reset (keeping recordings) but it still doesn't work. The "Privacy Policy, Terms and Conditions" page remains blank and all the Apps (including iPlayer) are now lo longer available.

However, I am able to access iPlayer by pressing the Red Button whilst on a BBC channel and I was successfully able to watch a program on the iPlayer so it proves that I am successfully accessing the internet (however the iPlayer option still remains absent from the menus).

| Thu 16 Jan 2025 19:33:51 #3 |