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No ITV Player

(25 posts)

KennyB

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Cannot access any ITV programs from On Demand or backward EPG.

Highlighting a program in backward EPG results in a PIN being required, press continue and just get a blank screen.

Selecting ITV Player in On Demand asks for a PIN and after pressing continue,
same result.

| Mon 13 Oct 2014 7:30:08 #1 |
JamesB

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Working here ok. Do your other On Demand players work?

| Mon 13 Oct 2014 8:26:23 #2 |
grahamlthompson

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Sounds as if the OP has turned on the Parental Guidance options.

| Mon 13 Oct 2014 8:33:16 #3 |
JamesB

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grahamlthompson - 1 minute ago »
Sounds as if the OP has turned on the Parental Guidance options.

Should allow access after the PIN is entered, shouldn't it?

| Mon 13 Oct 2014 8:35:32 #4 |
grahamlthompson

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JamesB - 5 minutes ago »

grahamlthompson - 1 minute ago »
Sounds as if the OP has turned on the Parental Guidance options.

Should allow access after the PIN is entered, shouldn't it?

The OP doesn't say a PIN was entered only that select continue was used.

| Mon 13 Oct 2014 8:42:01 #5 |
REPASSAC

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Try 0000.
If correct you can then turn if off in settings.

| Mon 13 Oct 2014 8:48:44 #6 |
JamesB

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Sounds like the prompts and responses need to be clearer, if that's the situation. If a PIN is required, any "Continue" button should be greyed out or absent or at the least, non-functional, until a PIN has been supplied.

| Mon 13 Oct 2014 8:57:15 #7 |
Barry

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Continue prompt is displayed only after a correct pin has been provided. There is then a small delay before itv player appears.

Otherwise the option is cancel or if wrong pin 'incorrect PIN, please try again'

| Mon 13 Oct 2014 9:16:55 #8 |
JamesB

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Barry - 6 minutes ago »
Continue prompt is displayed only after a correct pin has been provided. There is then a small delay before itv player appears.
Otherwise the option is cancel or if wrong pin 'incorrect PIN, please try again'
Thanks, Barry.

So the OP must have put in the correct PIN, and what's gone wrong is the next step - the player doesn't appear. It's working ok on my box.

| Mon 13 Oct 2014 9:25:06 #9 |
KennyB

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JamesB - 2 hours ago »
Working here ok. Do your other On Demand players work?

Yes all others working.

Yes I put in the correct PIN, and as pointed out by JamesB you can't continue until you have.

But the situation is this:-

Enter On Demand.
Highlight ITV Player and select. At this point a PIN is requested. (This is before any program list appears to choose from)
Surely a PIN is never requested until a program requiring it is selected.

As regards the backward EPG:-

Highlight any program on any ITV channel and a PIN is required, and when entered and continue is pressed a blank screen is all you get.

I am unable to access the Humax until this evening when I will check if Parental Control is set.
I'll check this evening, but I expect that any program on CITV will need a PIN entered.

By the way, have I missed an announcement, should 903 ITV Player still function.

| Mon 13 Oct 2014 10:49:41 #10 |