My Humax Forum » Freeview HD » FVP 4000T, 5000T

Privacy policy stuck

(3 posts)
  1. User has not uploaded an avatar

    Tuctuc

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    Joined: Nov '15
    Posts: 41

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    What is going on with this recorder!
    I remember having a similar problem after it wanted the privacy policy accepting again, now after numerous retunes and factory defaults it just will not get past a blank privacy policy screen, this things about to go in the bin!

    | Tue 11 Dec 2018 22:54:49 #1 |
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    Christina2018

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    Joined: Jul '18
    Posts: 157

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    Try giving Humax a ring on 0344 318 8800. They usually take a while to answer the phone but are helpful once you get through.

    Hope you can get it sorted.

    | Wed 12 Dec 2018 11:09:44 #2 |
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    Tuctuc

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    Joined: Nov '15
    Posts: 41

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    OK, on myhumax deleted the device, that seems to have freed it up and got the policy screen showing so could progress past it.
    Looks like the myhumax app/desktop site was the issue, there's a comment at the bottom of the policy which suggests I have to ring up to accept now to use the app, but will try re adding first.

    | Wed 12 Dec 2018 19:20:45 #3 |

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