The *Deleting problem... HDR7500T

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The *Deleting problem... HDR7500T

(7 posts)

Douglas

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Joined: Jun '18
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Having Googled about for a while, I have seen others with this problem, but most of the posts appear to be related to other models. I couldn't find 'Custom Firmware' that related to the HDR7500T.

Here's the top result when searching for: humax deleting loop

https://myhumax.org/forum/topic/permenant-deleting

As described in that post, I am unable to pause or rewind live TV. New recordings fail. Existing recordings play fine. Settings>System>Installation appears greyed out, etc.

What I have done so far, all resulting in no change to the problem:
1. Powered off. Powered on. (shut up and reboot )
2. Disconnected Mains Power for 5 mins. Powered on.
3. Downgraded firmware to 1.07.00 as per https://support.icetv.com.au/hc/en-us/articles/227081107-How-do-I-downgrade-the-Humax-software-to-version-1-07-00
4. Re-Upgraded to 1.08.29 using https://au.humaxdigital.com/wp-content/uploads/sites/10/2016/10/HDR_7500T_upgrade.hdf
5. Originally using firmware 1.08.29 when the problem occurred.
I am comfortable with telnet and such. Also, I could physically remove the HDD and work on the drive directly in a PC if anyone has any tips on that.

Any guidance is greatly appreciated.
Thanks,
Douglas
Attachments
1. Greyed_Out.jpg (94.3 KB, 2 downloads) 6 years old
2. System_Info.jpg (95 KB, 1 downloads) 6 years old
3. Deleting.jpg (93.2 KB, 0 downloads) 6 years old
| Fri 8 Jun 2018 17:48:33 #1 |
REPASSAC

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Joined: Mar '11
Posts: 4,100
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Questions:

Does the system see the hard-disk?
If so have you tried formatting it?

Failure to pause/rewind points to buffer file corruption
Assuming there is space on the hard-disk new recordings failing is more worrying also suggestion a reformat attempt.

| Fri 8 Jun 2018 20:16:03 #2 |
Douglas

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Joined: Jun '18
Posts: 5
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Hi there and thanks for the quick response.

The system does see the HDD, existing recordings play/ff/rew fine.

I am unable to attempt the format suggestion, as the "Data Storage" option in Settings is disabled / greyed out.

I'm thinking of replacing the drive in order to cause a "factory default" condition hopefully prompting the "initial setup wizard".

Cheers,
Douglas

| Sat 9 Jun 2018 5:09:19 #3 |
REPASSAC

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Joined: Mar '11
Posts: 4,100
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You could also try removing the drive, connecting it to a windows OS and using disk management (under computer management) to delete all the existing partitions, before reinstalling.

| Sat 9 Jun 2018 5:29:52 #4 |
Douglas

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Joined: Jun '18
Posts: 5
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Hoorah Blackadder !

I popped the lid and swapped out the original Seagate 1TB HDD and replaced with a Hitachi 1TB drive. I had deleted all partitions from the Hitachi drive.

Upon power-up, a message came up saying I need to format, which I did.

Now the unit is working properly, LiveTV Pause, new recordings, access to all menus.

...Now to transfer the contents of the old drive via ethernet / FTP.

Sidenote: Interesting airflow/fan shroud with shock absorbing mounts.

(See Images)

Cheers,
Douglas
Attachments
1. 04-HDDRemoved.jpg (144 KB, 6 downloads) 6 years old
| Sat 9 Jun 2018 6:30:08 #5 |
Douglas

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Joined: Jun '18
Posts: 5
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Here are the images...
Attachments
1. 05-HDDShroudAndDrive.jpg (92.1 KB, 0 downloads) 6 years old
2. 04-HDDRemoved.jpg (94 KB, 0 downloads) 6 years old
3. 03-CoverOpen.jpg (90.4 KB, 0 downloads) 6 years old
4. 02-OriginalHDD.jpg (92.5 KB, 0 downloads) 6 years old
5. 01-OriginalHDD.jpg (91.4 KB, 1 downloads) 6 years old
| Sat 9 Jun 2018 7:15:46 #6 |
Douglas

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Joined: Jun '18
Posts: 5
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... and the rest:
Attachments
1. 10-FormatComplete.jpg (94.8 KB, 0 downloads) 6 years old
2. 09-PowerOn.jpg (90.9 KB, 0 downloads) 6 years old
3. 08-ShockAbsorbers.jpg (94.2 KB, 0 downloads) 6 years old
4. 07-ReplacementHDD.jpg (93.3 KB, 0 downloads) 6 years old
5. 06-ReplacementHDD.jpg (92.1 KB, 0 downloads) 6 years old
| Sat 9 Jun 2018 7:16:38 #7 |