MitcheCA - 9 hours ago »
Amazon Prime Video doesn’t work. I can access the APV App and navigate within it to a film etc, but when I try to play anything it won’t play. I’ve spoken, at length to APV help and everything points to an out of date APV App – which I can’t update.
All youview boxes provide 5 different resets. The easiest to access is via their menus, but that will also delete all your recordings and you would also need to setup everything again.
There are 4 other resets and with the appropriate selection you can reload the software and keep your recordings.
For full details see https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/
MitcheCA - 9 hours ago »
Can I unlock this box from BT TV so that I can then update software, apps etc?
If so how?
As it is not locked to BT TV the answer is no. It is already "unlocked".
MitcheCA - 9 hours ago »
I have a BT TV Youview box which is a rebadged Humax DTR-T2100/500GB/BT/DF, Model 91-00438. I no longer subscribe to BT TV so am unable to update software, Apps etc.
I too have a 91-00438 and have also been involved with a couple of others of the same model.
These are not locked to BT despite originally being provided to BT subscribers.
All youview boxes, including yours, will adapt their screen displays according to which ISP it is connected to. From your description it sounds as though you are still with BT. While you remain with BT, as your ISP, the on screen display will stay the same. To remove BT livery from your box you will need to change your ISP away from BT, but that won't make any difference to your box's updates that you are interested in.
When any youview box, including those not previously associated or obtained from BT, will do within a few hours of being connected to BT as an ISP, will change themselves to have BT livery, including the BT epg clutter.
If you do not have a BT TV subscription but your box is still connected to the internet then updates will still go ahead as you are used to. BT do still have some control over when updates take place on your 91-00438 but there is no differentiation between one using a BT TV subscription, one using BT as their ISP but no subscription, and one using a different ISP.
They will all receive the update when it is their boxes turn, or on the first day of release if you attempt to manually update, before the end of the day, on the day of the release.
| Tue 15 Nov 2022 22:26:28
#5 |
