help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

(935 posts)

Eric

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Joined: Sep '14
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Hi Bilbo

Tried your work around but still no show. Giving up at this point. Have ailed Freesat 3 times and the last reply was the issue was being escalated so I will await another software update or some freak of nature and my system resets itself without my in put. After 66 pages of comments and suggestions I would have thought that the problem would have sorted. As regards it only effecting a few I know of several others who can't be bothered with forums and just put it down to experience and are the silent minority but Freesats lack of explanation or transparency about the issue is odd! I also note that on googling the issue that there have been recurrent on demand issues over the years with a variety of providers so I guess it's stability is questionable. If it works why fix it comes to mind so some have lost out. Maybe in the future the proverbial penny will drop on Freesat!

| Sat 18 Oct 2014 16:26:06 #561 |
evilivor

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To those who, a number of days ago, suggested I try the Goggle DNS - I did but I didn't work - wasn't able to post as I was laid low with a lurgy.

However, all seems to be working now - not something I did - obviously on Freesat's side.

Hope it continues to work.
Thanks to all here for the endless suggestions, support.

Ivor

| Sat 18 Oct 2014 17:25:43 #562 |
JamesB

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That's good news. I don't suppose we'll ever know what caused it.

| Sat 18 Oct 2014 18:08:25 #563 |
gelpack

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This is still a problem, I just went onto FreeSat's site which has a section on Humax Issues where they are saying that there are still issues and they are working on it.

I cannot see how this can be so difficult to fix. In my case at least I can restore On Demand by first visiting a previously aired show using the back button on the channel guide and once I have view one, On Demand is again working.

So if they could emulate this when you click on On Demand, then all would probably work again I would think.

| Sun 19 Oct 2014 11:16:31 #564 |
Rocksta

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Another, possibly better, option than Google's DNS are the open public DNS servers of OpenDNS (http://www.opendns.com/home-internet-security/opendns-ip-addresses/) which ought to be faster.

1st DNS server: 208.67.222.222
2nd DNS server: 208.67.220.220

| Sun 19 Oct 2014 11:22:50 #565 |
JamesB

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gelpack - 7 minutes ago »
This is still a problem, I just went onto FreeSat's site which has a section on Humax Issues where they are saying that there are still issues and they are working on it.

Very interesting - both hardware and software issues involved, which is one of the possibilities suggested in this thread.
We have identified a number of issues which Freesat and Humax have been working on solving but we are dealing with both hardware and software these are not instant fixes. We also need to make sure that the issues have all been resolved and that the service has been re-tested. We anticipate that this will take a couple of weeks but we are obviously working as hard as we can to reduce these timings.

| Sun 19 Oct 2014 11:28:13 #566 |
REPASSAC

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Rocksta - 22 minutes ago »
Another, possibly better, option than Google's DNS are the open public DNS servers of OpenDNS (http://www.opendns.com/home-internet-security/opendns-ip-addresses/) which ought to be faster.
1st DNS server: 208.67.222.222
2nd DNS server: 208.67.220.220

My ISP is 212.27.40.241
C:\Users\Dave>ping 208.67.222.222

Pinging 208.67.222.222 with 32 bytes of data:
Reply from 208.67.222.222: bytes=32 time=1369ms TTL=53
Reply from 208.67.222.222: bytes=32 time=645ms TTL=53
Reply from 208.67.222.222: bytes=32 time=679ms TTL=53
Reply from 208.67.222.222: bytes=32 time=679ms TTL=53

Ping statistics for 208.67.222.222:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 645ms, Maximum = 1369ms, Average = 843ms

C:\Users\Dave>ping 212.27.40.241

Pinging 212.27.40.241 with 32 bytes of data:
Reply from 212.27.40.241: bytes=32 time=68ms TTL=55
Reply from 212.27.40.241: bytes=32 time=67ms TTL=55
Reply from 212.27.40.241: bytes=32 time=68ms TTL=55
Reply from 212.27.40.241: bytes=32 time=67ms TTL=55

Ping statistics for 212.27.40.241:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 68ms, Average = 67ms

Google's DNS:
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=1735ms TTL=44
Reply from 8.8.8.8: bytes=32 time=638ms TTL=44
Reply from 8.8.8.8: bytes=32 time=711ms TTL=44
Reply from 8.8.8.8: bytes=32 time=698ms TTL=44

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 638ms, Maximum = 1735ms, Average = 945ms

It's a lot of hops to get across the pond.

| Sun 19 Oct 2014 11:48:58 #567 |
brianhayes

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Joined: Oct '14
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This message comes up when On Demand is selected from the home menu. It has been a transient problem for a few weeks but today it is particularly persistent.

What is odd about this is:
- The box is connected to the internet. It says it is. Reconnecting changes nothing.
- Powering the box down and back up after a minute has no effect.
- I have rebooted the router and checked that both agree on the local IP address for the box.
- Showcase will access On Demand players
- CatchUp TV will access On Demand players, and not just BBC and ITV. If you are lucky you can rummage about a bit and get to the home screen for these on demand players go from there to access any programme they have available. (Can't see how to get YouTube though.)
- TV Portal Apps work - for what its worth
- I can even pair my Freesat box to a Freesat account

Through all this the On Demand option in the home menu says the box isn't connected to the internet.

I am loathe to try a new setup for the box as I would have to reenter all my recordings.

A similar but not identical problem to mine appears in numerous posts on numerous sites over a long period of time with no clear answer as to why. This is a great little box. Silly that Humax doesn't fix this problem or at least post some kind of workaround pending an update.

Admin edit: Welcome to our Forum, as there are already a couple of threads related to subject posts merged.

| Sun 19 Oct 2014 12:17:08 #568 |
JamesB

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Posts: 1,717
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See http://www.freesat.co.uk/help/on-demand/humax/humax-issues for Freesat's current advice.

| Sun 19 Oct 2014 12:25:03 #569 |
gelpack

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Actually, I'm not sure how to manually set the DNS Server in the Humax Box, doesn't seem to be any custom settings for it from what I can see. Is there a hidden menu or am I being a little sight challenged today ?

| Sun 19 Oct 2014 14:59:59 #570 |