My Humax Forum » Freesat HD » HB 1000S, 1100S

1000S cannot access onDemand (Netflix works)

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    mikeratcliffe

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    Netflix works just fine but I am suddenly unable to access onDemand channels... when I try it says "Checking internet..." then takes me to the "Ready to watch when you are" screen asking me to connect to the internet.

    I have a wired Ethernet connection at 300 megabits (FTTP) so speed can't be the problem.

    I have power cycled and performed a factory reset with no change.

    I did change my router a week or so back so I guess that could be the issue.

    Any ideas what I could try next?

    | Tue 31 Jul 2018 16:32:00 #1 |
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    Pollensa1946

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    Start by re-booting your router, turn the power off on the router then on again. Then repeat with your 1000S. If still a problem go into the admin pages of your router and check which devices it sees (attached devices) and it should show the assigned IP addr.

    | Tue 31 Jul 2018 16:47:17 #2 |
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    mikeratcliffe

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    Power cycled my router, switches and the device but still no joy.

    Like I say, Netflix still works on the Humax box so there clearly is an internet connection.

    | Tue 31 Jul 2018 20:41:56 #3 |
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    Pollensa1946

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    How are you accessing On-Demand? Does the box display both the backwards EPG and the icons on the Humax Home page?

    | Tue 31 Jul 2018 22:00:10 #4 |
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    mikeratcliffe

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    Yes it does but I fixed the issue.

    Instead of using my ISP supplied DNS I switched to 1.1.1.1 and 1.0.0.1 (Cloudflare's DNS offering)... 3 times faster than Google DNS.

    I suspect that most of the time this happens it is an ISP supplied DNS issue.

    Anyhow, thanks for the help.

    | Wed 1 Aug 2018 17:49:44 #5 |

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