pansy - 4 hours ago »
I've decided to pack it away in it's little bed and am working on an email requesting a full refund. Unless they are prepared to swap for a better model of course.
You need to make it clear in your email whether you're seeking redress from Humax-the-manufacturer, under the warranty, or from Humax-the-retailer, under the Sale of Goods Act.
If you want to claim under the warranty, Humax-the-manufacturer will decide what to offer, and it's up to you to try to persuade them to offer something better. My guess is that they'll offer another T1000 refurb, as that's the usual response. They seem to have an endless supply of these, perhaps due to the many, many exchanges they've had to deal with.
If you decide to claim under the SOGA, on the grounds that you've been sent faulty goods, the onus is on Humax-the-retailer to disprove your claim. As you seem to have an open-and-shut case, if I were in your shoes I'd go the SOGA route. But Citizens Advice might advise differently.
