All4-002 Connection error on 4Player

(3 posts)

JohnH77

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Joined: Dec '15
Posts: 508
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When I use the 4Player to watch a programme the screen often goes black and then I get an "All4-002 connection error" message which says my internet is down.

Initially I stopped the programme and, when I restarted it, all was OK again ... until it happened again. I think it is more common just before an advert break.

I then discovered that if I left it alone it recovered itself after about 10 seconds.

I have never experienced it on the BBC Player before now.

I have just upgraded my broadband from 39 Mb/s to 200Mb/s so I doubt it is my connection.

Any thoughts?

| Mon 15 Jul 2019 13:30:37 #1 |
dfday

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Joined: Oct '21
Posts: 1
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I have just bought a FVP5000 and, when setting it up, I noticed the same drop out and error message on All4. (And possibly another channel, but I'm not sure without going through again). I am using wifi with the FVP sited about 10 feet from the modem/wifi transmitter on a nominal 50MB/s service. Does anyone have any thoughts on this?

| Thu 14 Oct 2021 19:45:34 #2 |
Martin Liddle

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Joined: Feb '11
Posts: 4,619
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dfday - 3 hours ago »
I have just bought a FVP5000 and, when setting it up, I noticed the same drop out and error message on All4. (And possibly another channel, but I'm not sure without going through again).

What software version ids the FVP-5000T using?

| Thu 14 Oct 2021 23:11:34 #3 |

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