My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

HDR1000S, can't change channel, remote non-responsive

(16 posts)
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    jennyjb1

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    We have 3 month old HDR1000S and all was well until Friday. Trying to change channel, the screen froze and remote was unresponsive. After about 2 minutes the channel changed by itself. Since friday the time is getting longer between its "self-changing". Called Humax help and tried everything they suggested - nothing works. Any ideas?

    | Mon 25 Feb 2013 10:30:54 #1 |
  2. Barry

    Barry

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    Welcome to the Forum

    Have you tried:

    1. The 2580 trick see FAQ

    2. Switching off mains power for a few minutes

    | Mon 25 Feb 2013 11:45:32 #2 |
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    jennyjb1

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    Thanks Barry I tried the 2580 but could only key in 258 before getting a "no channel" notice. The only way we can change channels at the moment is selecting the channel we want, switching off the power for 5 minutes, switching on and waiting for any time up to 15 minutes for the new channel!

    | Mon 25 Feb 2013 13:06:08 #3 |
  4. Barry

    Barry

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    Ignore what it says on screen just type in 2580 and wait as per FAQ.

    Other options:

    HDD clean up, and if all else fails you could try a reformat, but I would wait until you have watched all recordings before taking that step.

    | Mon 25 Feb 2013 13:32:38 #4 |
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    jennyjb1

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    Ok, done that - still no difference, tried to change channel afterwards and got the now/next banner with channel number but blank in both boxes under the now/next words as before and channel eventually changed after several minutes.
    Is an HDD clean up the same as restoring the factory settings as we've done that several times following the Humax help line instructions.
    Getting really fed up with this box - think we're going back to Sky!

    | Mon 25 Feb 2013 14:28:38 #5 |
  6. Barry

    Barry

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    HDD clean up is via:

    Settings
    System Settings
    Storage
    Hdd
    Start Disc Clean Up
    Then password default is 0000

    | Mon 25 Feb 2013 15:56:06 #6 |
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    watsonm

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    I have had this problem (unit two months old)
    Left it powered off overnight and so far it is working again.

    Will try 2580 next time.

    | Mon 25 Feb 2013 16:12:11 #7 |
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    jennyjb1

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    Thanks Barry - have just set it all in motion and is now "processing" - suppose I leave it until it's finished?

    | Mon 25 Feb 2013 17:14:57 #8 |
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    jennyjb1

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    OK "processing" finished - still the same, can't change channels Will try your power off watsonm tonight but have really lost the will to live with this machine now!! Thanks for all the help guys!

    | Mon 25 Feb 2013 17:22:41 #9 |
  10. Barry

    Barry

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    Is your unit Lan connected if so you could try disconnecting that and see what happens, running out of deas as you might have guessed.

    As a matter of interest is your unit 500GB or 1TB?

    | Mon 25 Feb 2013 18:30:21 #10 |

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