Can't recover backed up SD recordings

My Humax Forum » Freeview HD » FVP 4000T, 5000T

Can't recover backed up SD recordings

(16 posts)

grahamlthompson

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Faust - 20 minutes ago »

Martin Liddle - 2 hours ago »

Faust - 6 hours ago »
How rude you are Martin - I clearly hadn't picked up on that, my mistake. ?

I am not rude, I am direct. Arrogant propagation of your view point appears to be what you do best. Your advice was useless because you hadn't bothered to read what had been written.

Yes I've heard a lot of people claim they are direct as a weak excuse for rudeness.
An argument doesn't improve for repeating it, you have my point.

I don't have the box but having read the threads about it, it's pretty clear copying files directly from the box to a PC without using USB works the same as your Freeview+ box (the content remains encrypted).

| Mon 27 Jun 2016 20:23:34 #11 |
Faust

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I can't see the advantage of using FTP given the restrictions. At the end of the day copying to USB is simple and negates all these difficulties.

| Mon 27 Jun 2016 22:41:22 #12 |
andrewclark55

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When you have over 100GB of files to copy off FTP is a very reliable protocol. You can leave it running all night and it will do the job safely.
The problem here was lack of information from Humax on how to do it correctly. If you use a Windows 7 machine (as I did) it does not see the root folder that allows you to transfer the files decrypted. It only sees the "Recordings" folder containing encrypted files. If you use a Windows 8 or 10 machine it does, apparently, see the correct folder and the FVP decrypts the files on copying. Had I known that I could easily have used a Windows 10 machine on my network but it is too late now as the original box has gone back to Humax.

| Mon 27 Jun 2016 22:54:34 #13 |
andrewclark55

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Update from Humax Support:
*************************
Hi Andrew,

The only files that are encrypted are HD files, which you should not be able to transfer. The steps below are the only instructions we have for data transfer I'm afraid.

On your PC or Laptop follow the below to copy files off the Humax:
• Ensure both PC/Laptop and Humax box are on the same network
• Ensure both PC/Laptop have the relevant sharing options turned on ( File Share, SAMBA and FTP on the Humax)
• Open a new folder/file explorer tab on your PC/Laptop
• Type in the IP address of your Humax found in network connection status into the address bar - For example, \\192.XXX.X.XXX
• Your PC/Laptop should access the internal HDD of the Humax and allow you to copy files off it (My content, Recordings)
• To play back a file, copy a file to your Desktop and right click to open with and select VLC player
To stream the media from the internal HDD of your Humax:
• Ensure both PC/Laptop and Humax box are on the same network
• Ensure both PC/Laptop have the relevant sharing options turned on (File Share, SAMBA and FTP on the Humax)
• Open a new folder/file explorer tab on your PC/Laptop
• Click on Network in the folder on your PC
• Select the FVP-4000T - for example, FVP-4000T DMS 192.XXX.X.XXX
• This should automatically load your default media player and playback the SD file you select
If the instructions above do not work, the first troubleshooting step would be to restart the Humax network server. Failing this try starting from fresh.
• Switch Humax, PC and internet off at the mains
• Restart your router and await until it fully reboots
• Switch your PC and Humax on
• Double check network functions work on both products
• Retry the instructions above
Please note that the above information may differ between different versions of Windows.

Best Regards,

JosephM
Humax Customer Support
***************************************

Do we accept that the SD files are not encrypted? They certainly don't play with VLC.

Andrew

| Tue 28 Jun 2016 10:27:48 #14 |
Faust

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andrewclark55 - 12 hours ago »
When you have over 100GB of files to copy off FTP is a very reliable protocol. You can leave it running all night and it will do the job safely.
The problem here was lack of information from Humax on how to do it correctly. If you use a Windows 7 machine (as I did) it does not see the root folder that allows you to transfer the files decrypted. It only sees the "Recordings" folder containing encrypted files. If you use a Windows 8 or 10 machine it does, apparently, see the correct folder and the FVP decrypts the files on copying. Had I known that I could easily have used a Windows 10 machine on my network but it is too late now as the original box has gone back to Humax.

Which is exactly what I do with USB and my 2000T i.e. set it before retiring for the night. The following morning the files are there for my attention. As said, copying to USB is easy safe and reliable - whatever currently supported version of Windows or OS X you are using.

Sometimes the simply option is the safest option.

| Tue 28 Jun 2016 11:32:31 #15 |
Martin Liddle

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andrewclark55 - 1 hour ago »
Do we accept that the SD files are not encrypted?

I think they mean they are encrypted but capable of having the encryption removed in a couple of ways. This is certainly what Barry's FAQ on the subject says, see https://myhumax.org/forum/topic/file-transfer

| Tue 28 Jun 2016 11:36:15 #16 |