Having finally got a call back from YouView, they also confirm that this is not working. They basically said that they removed this due to incompatibilities with some surround systems and will probably release this again in a near future update maybe at the end of this month. I said that I was very unhappy because this is a major feature of an HD box and that it was even printed on the box etc. I also said that it felt like they had released a beta product to market as I was asked several times the previous day if I was part of the trial. He said that although trials were still on going that this product was ready for market and that these trials were part of an improvement programme. I said that it clearly isn't ready for market when a major feature which they list in the specs and on the box does not work. He agreed on this and apologised. I said that I was thinking of returning the box as I have paid a premium for something that doesn't do what it says on the tin so to speak, he agreed but of course had to toe the company line saying that this had to be my choice.
Given his comments were all probably and maybe's, I think I will take it back and continue to use my pile of Thomson rubbish until this issue is fixed. Who knows it might even be cheaper by then or another box like Freesat G2's might be out etc.
| Fri 3 Aug 2012 10:14:40
#9 |