Seems Youview have been a little apprehensive about meeting their own spec when it comes to surround sound!
Today I received my new Humax youview box courtesy of BT. Plugged it all in and naturally expected it to work in full Dolby Digital - after all, the box is stamped with all the logos as are the instruction guides! Sadly my amplifer was having none of it although was more than happy to output stereo.
Checked the with the Youview specification to confirm that Dolby Digital was an official part of what the product should offer, and low and behold it was. You can check yourselves using the following link:
https://industry.youview.com/resources/YouView_Core_Technical_Specification_1.0.pdf
Step 2 was to call Humax to confirm there was nothing on their side at fault. Humax technical support confirmed that everything was working on their side, but they advised that they were aware that Youview had not updated their software to support surround sound (despite the spec calling for it!).
Step 3 was to call Youview who immediately tried to suggest I call BT or Humax for support. After going around the various BT call centres already knowing that nobody at BT would even understand what I was asking, I finally called back Youview again who actually gave me the proper customer support telephone number. To help others out (as it is not on their website):
0845 099 2910 - Yourview viewer support
Youview confirmed that the issue was in their court and they were looking to fix the applicable software issue, however they did not want to commit to a date to release the patch.
It might be worth those of you wanting surround sound (as per the spec) to call up and register your own complaints in order to help speed things along. I can't help but wonder why they could not get this right as Dolby Digital and surround sound is hardly anything new.
| Fri 26 Oct 2012 11:26:31
#32 |