Hi all
I got fed up of black screens and loss of sound so complained directly to Humax today:-
"Hi, I wonder if you can help with some problems I’m having with my Humax Aura 2Tb version. I got it from ********* in Manchester early in December 2023. This isn’t the first time I have contacted you about problems – it’s ongoing and I’m not happy with the quality of the product.
Information for the unit is :-
System ID A31DBE00
Firmware 00.09.21, last update May 16,2024
App 1.01_101_240513_0ee68d5a7
The unit has sound dropouts during recording replay; rewinding and replaying brings the sound back. It does not “remember” the current position in a recording when playback is stopped, always goes back to the start of a recording. I regularly get black screens with sound on playback and on live TV and I have missed several recordings due to “loss of power” when there has been no loss of mains power. It has started to miss off the end of recorded programmes. It quite often goes into the “power-off” switch on routine from standby, as though the power supply has been unplugged and put back in the socket.
The frequency of faults is increasing and it’s becoming very annoying to use, to the point where a lot of recorded programmes have to be watched on catch-up services to either catch the missing bit or the whole programme.
Is there any software fix available which can overcome these problems? Please don’t suggest a system reset because I have done a few of these with no change at all.
Regards, ****"
This was the reply :-
Thank you for contacting Humax.
We’re reaching out to inform you that a new app update has been rolled out to all Aura devices across the UK, including yours!
To ensure that the update is applied smoothly, please follow the steps below:
Put the device into standby mode, wait until the HDD stops working, then unplug the power supply.
After waiting for 5-10 minutes, plug the device back in.
Turn on the box and watch live TV for 1 minute.
Place the box back into standby mode for 1 minute.
Turn it on again and watch live TV for 5 minutes.
Finally, put the box into standby mode for 2 minutes.
To confirm the update, you can check the version number by navigating to:
Settings > Apps > See all apps > Show system apps > Freeview,
The updated version should display as 1.00_65_241003_3c97b102b.
(Note: Please ensure you're checking the right app and not confusing it with the Freeview Live TV app!)
Once you've confirmed the update, we’d love to hear from you! Let us know:
Has the app update improved your experience?
Have you noticed any issues that we should look into?
Please feel free to reply to this email or contact our support team using your HMX email reference number for assistance.
Thank you for your continued support and patience!
Best Regards,
Pauline
Humax Customer Support
I will try this out this afternnon and see what happens! Yet another customer having to do quality control and R&D for a manufacturer. I used to get paid to do this!
