My Humax Forum » Freeview HD » FVP 4000T, 5000T

FVP 5000T apps don't work

(2 posts)
  1. User has not uploaded an avatar

    petem

    new member
    Joined: Jun '20
    Posts: 1

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    Hwllo there,
    Bought a new FVR 5000T and apps either wouldn't load or just froze, only exceptions were iplayer and Netflix. Emailed and phoned Humax. Did all the usual reboot and update download. Humax says it's the fault of the app providers!
    Sent box back to Currys in the hope there was a fault. Even bought Rockspace wifi booster. No change.
    Any thoughts please?
    Petem

    Sun 28 Jun 2020 10:12:57 #1 |
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    davidrew

    senior member
    Joined: Feb '13
    Posts: 92

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    I have a 5000T and you are correct, a majority of the players (except iPlayer) either do not work, are so slow you just give up or crash the box.

    This is a constant theme of many posts on this forum and no amount of complaining to Humax seems to move them to resolving the issues. Instead of owning their own product failings they just blame external forces.

    I maybe completely wrong but I believe the product could now be legacy, there have been no updates of fixes for 14 months. There could be a 6000T in the wings that will solve all our issues and a rollback of an updated software bundle like they did for the 4000T a few months after the 5000T was released.

    Depending what you are looking for also consider the Manhattan T3-R which by all accounts is much faster but does not have Netflix, triple tuner or a 2TB drive option, however, it does look to be supported with regular updates and improved functionality and they also respond to queries very quickly.

    Humax should not be marketing and selling a product which has serious known functionality defects, if push came to shove they are probably in breach of some trading laws so they should get a grip and sort things out.

    Unfortunately for most of us on this forum they have already had our money and for us to vote with out feet has little consequence. If potential new customers go elsewhere then that is maybe what will focus some minds.

    Sun 28 Jun 2020 11:12:41 #2 |

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