HB 1000S no internet connection?

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HB 1000S no internet connection?

(34 posts)

eastwater

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Joined: Sep '23
Posts: 7
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I have two HB 1000S boxes

Today, I am unable to access On Demand via either box.

Both boxes continue to receive broadcasts via Freesat.

I have verified that both boxes are correctly connected to the internet.

Detailed description of issue:

Go to On Demand and select BBC iPlayer (or any other on demand)

On screen message: Checking internet Connection

Displays: ready to watch when you are... connect now

Select: connect now

Displays: internet connection...... connect automatically

Select: connect automatically

On screen message: connecting

Displays: Great you 're connected IP 192.168.1.245 Done

Select: Done

Return to menu and select on demand, select iPlayer or other on demand service

Displays: ready to watch when you are... connect now

Is there any advice anyone can offer?
TIA

| Thu 7 Sep 2023 15:16:12 #1 |
eastwater

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deleted

| Thu 7 Sep 2023 19:11:52 #2 |
eastwater

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| Thu 7 Sep 2023 19:16:59 #3 |
eastwater

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| Thu 7 Sep 2023 19:28:19 #4 |
eastwater

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| Thu 7 Sep 2023 19:37:04 #5 |
Kestrelblazer

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Joined: Sep '23
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I got exactly the same problem tonight. Tells us we aren't connected, we connect, but then no way back to iplayer- sends you through the whole rigmarole again, and again.

| Thu 7 Sep 2023 23:30:57 #6 |
Gothamite

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Joined: Mar '18
Posts: 74
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We've had exactly the same issue. On our Freesat box. Tried a restart. Still not able to access On Demand content.
We have a Humax Freeview box and that works fine.

| Fri 8 Sep 2023 5:31:33 #7 |
Dernot Trellis

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Joined: Sep '23
Posts: 2
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I have the same issue since yesterday morning. Sent email to Humax support yesterday, after trying factory resets of box, recycling router and checking all connections. No reply yet and the problem persists

| Fri 8 Sep 2023 11:23:28 #8 |
metcas

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Joined: Sep '23
Posts: 1
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I have exactly the same issue, I've tried resetting my Router and conncting via wireless & wired but same issue in that repeatedly going round setting up the connection. FWIW netfix does seem to connect bit IPlayer & YouTube fail in the same way.

| Fri 8 Sep 2023 11:41:22 #9 |
Barry

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Joined: Feb '11
Posts: 10,986
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Reported to Humax Towers.

| Fri 8 Sep 2023 11:43:40 #10 |