My Humax Forum » Freesat HD » HB 1000S, 1100S

HB 1000S no internet connection?

(35 posts)
  1. User has not uploaded an avatar

    Leec

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    Yep, same has happened to me on my 1100S. Wifi is saying connected, but on demand services are asking for a network connection. I hope Humax can solve this!

    | Fri 8 Sep 2023 11:55:52 #11 |
  2. AnthonyJewell

    AnthonyJewell

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    This happened to me yesterday (7th sept 23).

    Did some packet sniffing on the network and discovered it is a DNS issue.

    The Humax host test.humaxtvportal.com is not resolving properly:
    test.humaxtvportal.com. 43200 IN CNAME humaxwebtest.cloudapp.net.
    humaxwebtest.cloudapp.net. 10 IN A 0.0.0.0

    I have emailed uksupport@humax-digital.co.uk - not sure if we'll get any response.

    This is probably the app they use to test broadband speed.

    | Fri 8 Sep 2023 12:06:24 #12 |
  3. AnthonyJewell

    AnthonyJewell

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    I can confirm that the IP Address of humaxwebtest.cloudapp.net changed on the 7th Sep from: 52.169.105.9 to 0.0.0.0

    | Fri 8 Sep 2023 16:00:35 #13 |
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    Edtread

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    Thank you for finding the source of the problem. Is there any way we can change the IP address or do we have to wait for a patch to be produced by Humax. I don't think they are supporting Freesat any more are thay?

    | Fri 8 Sep 2023 19:45:54 #14 |
  5. AnthonyJewell

    AnthonyJewell

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    I can confirm that the On Demand started working for me after adding the following manual host definition to my router:
    Hostname: test.humaxtvportal.com
    IP Address: 52.169.105.9

    I cannot give specific advice on how you do that for each router model out there but if you are able to login to your router configuration then there should be a place to add a hostname/IP address. Just look for things like: Hostname, DNS, Name Resolution etc etc.

    I will continue to try and contact Humax to see if they can fix their DNS.

    | Sat 9 Sep 2023 7:29:10 #15 |
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    Kestrelblazer

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    I had a go at that but I'm pretty clueless with this kind of thing and had no joy setting my Talk Talk Router up. I tried following some online advice on port forwarding but I just kept getting invalid IP address. There were rather too many spaces to fill and none simply marked host name/ IP address. Guess I'll have to wait for Humax but I recall they took a couple of weeks last time something similar happened.

    | Sat 9 Sep 2023 18:22:13 #16 |
  7. AnthonyJewell

    AnthonyJewell

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    No, it's not port forwarding. Look for something like DNS settings. It should just allow you define a host with a name and IP address.

    | Sat 9 Sep 2023 19:47:51 #17 |
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    Kestrelblazer

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    I've been to the DNS tab but it doesn't give any option to manually add anything else. Added to that the whole page keeps freezing and I have to keep logging out and back in to look for another route. There is a tab for Dyn DNS whatever that is.

    | Sat 9 Sep 2023 20:15:47 #18 |
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    Wendyh

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    I've got the same problem. Emailed Humax. Been 3 days now

    | Sun 10 Sep 2023 7:43:28 #19 |
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    Maika

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    Would anyone know if re-installing the May 22 Firmware update would fix the issue?

    | Sun 10 Sep 2023 10:28:11 #20 |

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