Yep, same has happened to me on my 1100S. Wifi is saying connected, but on demand services are asking for a network connection. I hope Humax can solve this!
My Humax Forum » Freesat HD » HB 1000S, 1100S
HB 1000S no internet connection?
(34 posts)-
| Fri 8 Sep 2023 12:55:52 #11 |
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This happened to me yesterday (7th sept 23).
Did some packet sniffing on the network and discovered it is a DNS issue.
The Humax host
test.humaxtvportal.comis not resolving properly:
test.humaxtvportal.com. 43200 IN CNAME humaxwebtest.cloudapp.net.
humaxwebtest.cloudapp.net. 10 IN A 0.0.0.0I have emailed uksupport@humax-digital.co.uk - not sure if we'll get any response.
This is probably the app they use to test broadband speed.
| Fri 8 Sep 2023 13:06:24 #12 | -
I can confirm that the IP Address of humaxwebtest.cloudapp.net changed on the 7th Sep from: 52.169.105.9 to 0.0.0.0
| Fri 8 Sep 2023 17:00:35 #13 | -
Thank you for finding the source of the problem. Is there any way we can change the IP address or do we have to wait for a patch to be produced by Humax. I don't think they are supporting Freesat any more are thay?
| Fri 8 Sep 2023 20:45:54 #14 | -
I can confirm that the On Demand started working for me after adding the following manual host definition to my router:
Hostname: test.humaxtvportal.com
IP Address: 52.169.105.9I cannot give specific advice on how you do that for each router model out there but if you are able to login to your router configuration then there should be a place to add a hostname/IP address. Just look for things like: Hostname, DNS, Name Resolution etc etc.
I will continue to try and contact Humax to see if they can fix their DNS.
| Sat 9 Sep 2023 8:29:10 #15 | -
I had a go at that but I'm pretty clueless with this kind of thing and had no joy setting my Talk Talk Router up. I tried following some online advice on port forwarding but I just kept getting invalid IP address. There were rather too many spaces to fill and none simply marked host name/ IP address. Guess I'll have to wait for Humax but I recall they took a couple of weeks last time something similar happened.
| Sat 9 Sep 2023 19:22:13 #16 | -
No, it's not port forwarding. Look for something like DNS settings. It should just allow you define a host with a name and IP address.
| Sat 9 Sep 2023 20:47:51 #17 | -
I've been to the DNS tab but it doesn't give any option to manually add anything else. Added to that the whole page keeps freezing and I have to keep logging out and back in to look for another route. There is a tab for Dyn DNS whatever that is.
| Sat 9 Sep 2023 21:15:47 #18 | -
I've got the same problem. Emailed Humax. Been 3 days now
| Sun 10 Sep 2023 8:43:28 #19 | -
Would anyone know if re-installing the May 22 Firmware update would fix the issue?
| Sun 10 Sep 2023 11:28:11 #20 |
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