help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

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Lorac

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I have spent hours trying to get On Demand on my 1010s.

Its good to find out that its not a problem with the box but they could have put something on the website so that I did not waste so much time trying to connect.

| Fri 19 Sep 2014 11:11:13 #21 |
tdodd

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Since this problem has been ongoing for several days I think it's about time we had it fixed as a priority. In well over a decade as a Sky customer I have never suffered a service outage on this scale.

I've emailed Humax with a link to this thread. Perhaps others should do the same in order to increase the pressure for a solution.

| Fri 19 Sep 2014 12:41:19 #22 |
REPASSAC

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tdodd - 36 minutes ago »
Since this problem has been ongoing for several days I think it's about time we had it fixed as a priority. In well over a decade as a Sky customer I have never suffered a service outage on this scale.
I've emailed Humax with a link to this thread. Perhaps others should do the same in order to increase the pressure for a solution.

Wondering if you all have the same problem or not.
Some report 901 access to IPlayer, others unable to get a network connection message.
Wondering if there is a separate problem with new setups?
All working fine here.

You reported in #6 that your functionality was restored???

| Fri 19 Sep 2014 13:25:42 #23 |
tdodd

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REPASSAC - 12 minutes ago
You reported in #6 that your functionality was restored???

Yes, it was fixed, temporarily, and now it is down again. Meanwhile new reports of problems are still being added.

| Fri 19 Sep 2014 13:39:39 #24 |
sasastro

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I've just called the help line, they have confirmed the problem is at their end. When I asked how long before it's resolved the answer was "It's still early days yet. The problem only happened two days ago."

I can't say I'm particularly impressed.

| Fri 19 Sep 2014 15:43:46 #25 |
REPASSAC

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tdodd - 2 hours ago »

REPASSAC - 12 minutes ago
You reported in #6 that your functionality was restored???

Yes, it was fixed, temporarily, and now it is down again. Meanwhile new reports of problems are still being added.

901 working for you?

| Fri 19 Sep 2014 16:12:55 #26 |
tdodd

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I can't check. The sat cables are back into the Sky box. Maybe it is since I removed the sat feed that on demand failed again.

I shall just use my Chromecast for YouTube and ignore the Humax until my Sky service ends in October.

| Fri 19 Sep 2014 16:23:50 #27 |
Lorac

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I have not had a reply to my email sent at 7.10am. Thank you Humax

Now cannot even connect to the internet to try 901.

| Fri 19 Sep 2014 20:01:01 #28 |
REPASSAC

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Lorac - 22 minutes ago »
I have not had a reply to my email sent at 7.10am. Thank you Humax
Now cannot even connect to the internet to try 901.

What response do you get if you go to channel 901 and start from there?

| Fri 19 Sep 2014 20:24:38 #29 |
Lorac

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Told to use Ethernet cable or Homeplug adaptor.

I have virgin broadband and router is at the other end of the room.

I bought the 1010s because of the wifi connection.

| Fri 19 Sep 2014 20:33:58 #30 |