help - unable to use ondemand or showcase

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

(935 posts)

Lorac

member
Joined: Sep '14
Posts: 15
offline

I have spent hours trying to get On Demand on my 1010s.

Its good to find out that its not a problem with the box but they could have put something on the website so that I did not waste so much time trying to connect.

| Fri 19 Sep 2014 10:11:13 #21 |
tdodd

member
Joined: Sep '14
Posts: 16
offline

Since this problem has been ongoing for several days I think it's about time we had it fixed as a priority. In well over a decade as a Sky customer I have never suffered a service outage on this scale.

I've emailed Humax with a link to this thread. Perhaps others should do the same in order to increase the pressure for a solution.

| Fri 19 Sep 2014 11:41:19 #22 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

tdodd - 36 minutes ago »
Since this problem has been ongoing for several days I think it's about time we had it fixed as a priority. In well over a decade as a Sky customer I have never suffered a service outage on this scale.
I've emailed Humax with a link to this thread. Perhaps others should do the same in order to increase the pressure for a solution.

Wondering if you all have the same problem or not.
Some report 901 access to IPlayer, others unable to get a network connection message.
Wondering if there is a separate problem with new setups?
All working fine here.

You reported in #6 that your functionality was restored???

| Fri 19 Sep 2014 12:25:42 #23 |
tdodd

member
Joined: Sep '14
Posts: 16
offline

REPASSAC - 12 minutes ago
You reported in #6 that your functionality was restored???

Yes, it was fixed, temporarily, and now it is down again. Meanwhile new reports of problems are still being added.

| Fri 19 Sep 2014 12:39:39 #24 |
sasastro

member
Joined: Sep '14
Posts: 10
offline

I've just called the help line, they have confirmed the problem is at their end. When I asked how long before it's resolved the answer was "It's still early days yet. The problem only happened two days ago."

I can't say I'm particularly impressed.

| Fri 19 Sep 2014 14:43:46 #25 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

tdodd - 2 hours ago »

REPASSAC - 12 minutes ago
You reported in #6 that your functionality was restored???

Yes, it was fixed, temporarily, and now it is down again. Meanwhile new reports of problems are still being added.

901 working for you?

| Fri 19 Sep 2014 15:12:55 #26 |
tdodd

member
Joined: Sep '14
Posts: 16
offline

I can't check. The sat cables are back into the Sky box. Maybe it is since I removed the sat feed that on demand failed again.

I shall just use my Chromecast for YouTube and ignore the Humax until my Sky service ends in October.

| Fri 19 Sep 2014 15:23:50 #27 |
Lorac

member
Joined: Sep '14
Posts: 15
offline

I have not had a reply to my email sent at 7.10am. Thank you Humax

Now cannot even connect to the internet to try 901.

| Fri 19 Sep 2014 19:01:01 #28 |
REPASSAC

special member
Joined: Mar '11
Posts: 4,100
offline

Lorac - 22 minutes ago »
I have not had a reply to my email sent at 7.10am. Thank you Humax
Now cannot even connect to the internet to try 901.

What response do you get if you go to channel 901 and start from there?

| Fri 19 Sep 2014 19:24:38 #29 |
Lorac

member
Joined: Sep '14
Posts: 15
offline

Told to use Ethernet cable or Homeplug adaptor.

I have virgin broadband and router is at the other end of the room.

I bought the 1010s because of the wifi connection.

| Fri 19 Sep 2014 19:33:58 #30 |