help - unable to use ondemand or showcase

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help - unable to use ondemand or showcase

(935 posts)

-gonzo-

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grahamlthompson - 12 minutes ago »
Intrigued why some turn off the router at night.
I can't do this anyway. I frequently watch content using headphones on my smartphone after retiring. My grandson is known to do similar on his smart TV.
It's surely sensible to carry out housekeeping duties during the periods that anyone with a limited broadband service will perform at it's best.
Apart from a tiny amount of electricity saving, why ?

I've always wondered this too as routers are designed to be left turned on 24/7.

Optimum broadband speed is 'learned' by the equipment at the exchange, and from installation usually takes about 10 days to settle to the maximum speed with the minimum data loss.
If your router is switched off for long periods (overnight for example) the exchange equipmemt will simply register massive data loss and reduce your speed accordingly!

| Fri 10 Oct 2014 20:40:27 #451 |
Lorac

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I will try leaving the router on tonight and check to see if the box will let me into the On Demand in the morning.

| Fri 10 Oct 2014 20:59:43 #452 |
peteff

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I've just joined to say my 1000S has started doing the same thing this evening. I tried to go back on the programme guide and it says I need to be connected at more than 2mbps to access the feature but when I go into settings I am connected at 54mbps but I connect automatically and it asks for my router password and does the connection then when I try to go back again I get the warning box back up. It's frustrating not to have the function as it has been working for several months with no problems using the same wifi dongle and connection.

| Fri 10 Oct 2014 22:23:49 #453 |
I want free DTV

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peteff - 16 minutes ago »
I've just joined to say my 1000S has started doing the same thing this evening. I tried to go back on the programme guide and it says I need to be connected at more than 2mbps to access the feature but when I go into settings I am connected at 54mbps but I connect automatically and it asks for my router password and does the connection then when I try to go back again I get the warning box back up. It's frustrating not to have the function as it has been working for several months with no problems using the same wifi dongle and connection.

This may be the same issue i described before, if your box has lost internet connection for a while reboot it from the power (turn off and then on) with internet working.

Should be ok, if not just leave it on for a while and then try showcase and then on demand.

| Fri 10 Oct 2014 22:43:56 #454 |
peteff

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This may be the same issue i described before, if your box has lost internet connection for a while reboot it from the power (turn off and then on) with internet working.

Should be ok, if not just leave it on for a while and then try showcase and then on demand.

It hasn't lost internet connection it says it is still connected at 54mbps in settings. Tried all the above a couple of times and tried rebooting the router, replugging the dongle etc. Not tried a factory reset yet but might try that tomorrow. The router is always on and a couple of computers are connected by ethernet and phones, tablet on wifi all work fine.

| Fri 10 Oct 2014 22:54:15 #455 |
I want free DTV

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peteff - 10 minutes ago »

This may be the same issue i described before, if your box has lost internet connection for a while reboot it from the power (turn off and then on) with internet working.
Should be ok, if not just leave it on for a while and then try showcase and then on demand.

It hasn't lost internet connection it says it is still connected at 54mbps in settings. Tried all the above a couple of times and tried rebooting the router, replugging the dongle etc. Not tried a factory reset yet but might try that tomorrow. The router is always on and a couple of computers are connected by ethernet and phones, tablet on wifi all work fine.

Im keeping router and stb on now, will post again if i see a problem.

| Fri 10 Oct 2014 23:05:48 #456 |
peteff

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I just tried the showcase function and it went back to watch Detectorists on BBC and Job Lot on ITV2 both from last week just won't go back from the EPG. I wanted to watch Countdown on 4OD Try again tomorrow or watch on computer, not the end of the world.

| Fri 10 Oct 2014 23:11:27 #457 |
-gonzo-

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peteff - 15 minutes ago »
I just tried the showcase function and it went back to watch Detectorists on BBC and Job Lot on ITV2 both from last week just won't go back from the EPG. I wanted to watch Countdown on 4OD Try again tomorrow or watch on computer, not the end of the world.

If you've got a smartphone, download the Freesat app and launch the Ondemand players from that .

| Fri 10 Oct 2014 23:28:14 #458 |
peteff

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-gonzo- - 8 hours ago »

peteff - 15 minutes ago »
If you've got a smartphone, download the Freesat app and launch the Ondemand players from that .

I'll try that later thanks but I'd rather have the old functionality back than have to find workarounds, I'm a bit of a stick in the mud like that.

| Sat 11 Oct 2014 7:44:12 #459 |
mr-g

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Tried power off, wait, power on and exit during start up and then waiting for 5 mins but still unable to access On demand or Showcase from the menus. Get the usual "Showcase is not currently available" message.

On demand works when accessed off of EPG menu but not from home menu.

Have recycled bb router as well and repeated the Humax restart steps but has made no difference.

Anyone have any suggestions to try?

Thanks,

G

| Sat 11 Oct 2014 11:16:33 #460 |