Had this problem three months ago which rectified itself after a couple weeks. Problem has returned but in a slightly different form. Can't get On Demand and this time catchup tv/reverse epg doesn't work either. Back in October it did. I can, however, get showcase and navigate to some of the players that way, and I can get 901 and 902. Interestingly, I can use the remote android app to get catchup tv and access the players that way. I can't think of how to access youtube which I had been happily using up to a couple days ago.
Mine is an HB-1000S with software UKFSAC 2.02.09 which it says is the most up to date although last updated on 22 Nov. I was directed to this thread by the moderator last time.
I have tried most things in this thread to no avail, including waiting five minutes after turning on. It does come back with a new message when the cursor passes over the 'On Demand' menu option - 'on demand is loading - This will only take a short time so please try again soon.' It never does come back and selecting the option always gives the standard 'On demand is not currently available'.
Would be grateful if someone could confirm that v2.02.09 is the latest for an HB-1000S, not that I think it matters.
This is a nice little box, but the fact that this problem has gone on for 821 posts over four months is pretty dreadful. Almost enough to make me go back to Sky.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
help - unable to use ondemand or showcase
(935 posts)-
| Sat 17 Jan 2015 19:44:02 #821 |
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v2.02.09 is the latest software. No issues with mine.
If it continues - try a standby cycle so that the unit rechecks good access to the freesat server.| Sun 18 Jan 2015 7:04:54 #822 | -
REPASSAC - 50 minutes ago »
v2.02.09 is the latest software. No issues with mine.
If it continues - try a standby cycle so that the unit rechecks good access to the freesat server.It would be good if you could explain how to do a standby cycle, personally I haven't a clue what you are talking about.
| Sun 18 Jan 2015 7:57:10 #823 | -
Simply put the unit into standby with the off button, wait 10 mins (The HB-1000S takes a while to go into full standby) and then start it again.
It is thought the checks on the freesat server take place at the end of the startup cycle.
| Sun 18 Jan 2015 8:12:30 #824 | -
| Sun 18 Jan 2015 9:02:55 #825 | -
I think I've come to the conclusion that if you have a reliable network connection and internet connection, almost anything you try will make little difference.
Every time you enter OnDemand, the box fires off a request to the Freesat server, apart from a DNS name resolution during startup, I don't see any of these checks the box is apparently doing (sure it checks for the network, but if it's there and working, I don't see it checking anything further).
In my case, the box was requesting web assets from the Freesat server and it was responding with a 404. Unless the box was sending malformed URLs (which seems unlikely), I think the problem is mostly at the Freesat end.
It would be really nice if Freesat and Humax would publish what they are actually going to fix soon, I've sent Freesat a mail asking them to clarify that via email, as I wasn't the one that took the call they made to me, so was unable to get a clear picture of what they are about to fix.
When the box is put in standby, it does a firmware update check, nothing whilst in standby, and nothing when it comes out of standby, IIRC. As I said, it looks like most of the web traffic is generated when you select OnDemand and Showcase.
I *will* get round to doing some better packet captures, it would be nice to have a clearer, more definitive idea of exactly what it does and when.
I'll let you know,
Cheers,
Matt.
P.S. My box is still happy again, after it fixed itself after a week of it not working, with me doing nothing. I think that was on Monday (6 days ago now).
| Sun 18 Jan 2015 10:40:12 #826 | -
Thanks everyone for the suggestions but they haven't helped. The standby cycle didn't work. Also my TV can't pair with YouTube except through the Humax App which is inaccessible. I have posted a 'helpful' comment on the Freesat Facebook page, attached to the HB-1000s announcement designating it as a Which? Best Buy. The comment suggests adding an On-Demand menu to the mobile phone app if they can't fix this problem. The real purpose is to give the problem a bit more visibility and hopefully priority with Freesat/Humax. I have referred to this forum and the 825+ posts on this issue. I hope you are all happy with that. And again, thanks for the suggestions.
| Sun 18 Jan 2015 11:47:26 #827 | -
Last suggestion: Try a standby cycle well out of peak hours / weekends.
| Sun 18 Jan 2015 12:08:52 #828 | -
brianhayes - 3 minutes ago »
Thanks everyone for the suggestions but they haven't helped. The standby cycle didn't work. Also my TV can't pair with YouTube except through the Humax App which is inaccessible. I have posted a 'helpful' comment on the Freesat Facebook page, attached to the HB-1000s announcement designating it as a Which? Best Buy. The comment suggests adding an On-Demand menu to the mobile phone app if they can't fix this problem. The real purpose is to give the problem a bit more visibility and hopefully priority with Freesat/Humax. I have referred to this forum and the 825+ posts on this issue. I hope you are all happy with that. And again, thanks for the suggestions.I realized after I posted my suggestion that you would no doubt already be using YouTube on your TV if that was a possibility, so I deleted the suggestion as not helpful.
Although I've been critical of FreeSat for still not completely resolving this lingering issue, for most of the affected users (at any rate those who've posted here), it has apparently been fixed, so they have at least made progress, and haven't just been ignoring complaints. Compare YouView, who seem to have made no progress at all in resolving a far more serious (in my view) problem which was unleashed on Humax YouView boxes by an update last October. FreeSat have done a lot better - let's hope they'll soon be announcing a final fix.
| Sun 18 Jan 2015 12:16:16 #829 | -
Last suggestion: Try a standby cycle well out of peak hours / weekends.
The ordinary one didn't work neither did a total powerdown (at mains) and restart 10 minutes later didn't work either. Will try this suggestion and let you know.
| Sun 18 Jan 2015 18:41:29 #830 |
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