My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

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    duncanbbd

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    OnDemand not working for me. 901 does work.

    haven't read all posts on here are there does seem to be a lot.

    this and my other thread seems to indicate there are more than 'just a few' having problems.
    this is my second box, changed at Currys today without any hassle, so I'll see how it goes over the next week.

    consumer electronics should work out of the box without all this hours and days of hassle ?

    | Sun 18 Jan 2015 23:48:16 #831 |
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    JamesB

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    duncanbbd - 6 hours ago  » 
    OnDemand not working for me. 901 does work.
    haven't read all posts on here are there does seem to be a lot.
    this and my other thread seems to indicate there are more than 'just a few' having problems.

    I estimate between 25 - 35 reports in this thread. Because it has gone on for months, and the underlying problem hasn't yet been elucidated clearly by FreeSat, every complaint tends to generate a multi-post conversation as the affected user describes the symptoms and non-affected users respond, trying to help pin down what's happening.

    this is my second box, changed at Currys today without any hassle, so I'll see how it goes over the next week.

    The problem is probably not due to faulty boxes. If you've lost patience and don't want to wait any longer for a fix, you might do better to change it for a different model.

    consumer electronics should work out of the box without all this hours and days of hassle ?

    Too many fingers in the pie, in this case. IMO.

    | Mon 19 Jan 2015 7:09:57 #832 |
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    duncanbbd

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    I realise it doesn't help for me to be nippy ;o)

    not sure what you mean too many fingers in the pie, do you think its my fault ? if so I'd be more than happy to learn why. :o)

    | Mon 19 Jan 2015 7:43:15 #833 |
  4. REPASSAC

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    I think "too many fingers in the pie" means freesat, Humax and the service providers themselves.

    But where any network in involved you can add ISP's, Router brands and the users LAN and even what they do a night (Standby or power off) to the variables.

    | Mon 19 Jan 2015 7:49:06 #834 |
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    Hebridean

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    I have just tried both resets and still have 6 blank boxes. What might be important is that I am on an ADSL max exchange and over the past two months I have had major problems with very poor downlaod speeds that sometimes dropped to less than 1.0 mbps.

    It maybe that whatever the box is loading from the Internet may be timing out because of the slow download speeds and its not getting all of the data (ie logo pictures) from the server. This doesn't affect on demand when I have speeds above 4 mbps but it may be affecting the initial download at speeds below 6 - 7 mbps.

    | Mon 19 Jan 2015 7:59:37 #835 |
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    JamesB

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    duncanbbd - 20 minutes ago  » 
    I realise it doesn't help for me to be nippy ;o)
    not sure what you mean too many fingers in the pie, do you think its my fault ? if so I'd be more than happy to learn why. :o)

    As Repassac says, I was referring to the multiple parties involved in supplying the service. Questions arise about who is able to diagnose and fix, and who has the responsibility to do so.

    | Mon 19 Jan 2015 8:10:55 #836 |
  7. REPASSAC

    REPASSAC

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    Hebridean - 54 minutes ago  » 
    I have just tried both resets and still have 6 blank boxes. .............

    Other posts indicate the icons may be periodically reloaded.
    Are you able to select one of the blank boxes?

    | Mon 19 Jan 2015 8:55:54 #837 |
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    Hebridean

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    REPASSAC - 52 minutes ago  » 

    Hebridean - 54 minutes ago  » 
    I have just tried both resets and still have 6 blank boxes. .............

    Other posts indicate the icons may be periodically reloaded.
    Are you able to select one of the blank boxes?

    Yes, I can select and play on demand TV - dont use all of them though.

    | Mon 19 Jan 2015 9:49:34 #838 |
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    drphilgood

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    I completely empathise with the frustration that Duncan and Hebridean are feeling! Several times during my box troubles, I felt like giving up completely, and indeed, was irritated enough to express my feelings politely to customer services at Humax. I am sure that partly it was also due to my frustration at my own incompetence and lack of technical understanding as to what was happening and why.
    One thing I did quickly learn from the forum was the virtue of patience as, has been pointed out by other contributors, the boxes often sort things out themselves, (whether that's due to changes/ inputs from Freesat/ Humax, I dont know.). I realise this isnt helpful when you are pulling your hair out because nothing is working, or the box has crashed again, but certainly as the experts have pointed out, once you have checked the firmware and done the factory restore, given time the box does seem, (fingers crossed) to behave., (and there is probably little else that you can do anyway other than pray). In my own case, with a Samsung TV, it also seems likely that the AnyNet+ function on the TV was a very mixed blessing. Switching it off has also seemed to cure problems I was having with my soundbar too, but perhaps its all coincidence?
    Sorry to prattle on without offering anything very useful.

    | Mon 19 Jan 2015 13:47:47 #839 |
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    duncanbbd

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    on demand seems to be working for me now. not that I did anything

    | Mon 19 Jan 2015 22:18:21 #840 |

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