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HUMAX HDR-1100S – No Signal - Solved

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  1. User has not uploaded an avatar

    scotts62

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    Joined: Jul '16
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    Last Tuesday 16 October 2018, I turned on my HUMAX HDR-1100S – Freesat box and No Signal.
    I checked the cables and dish all looked OK, fortunately my TV has a Satellite input, and I checked and I had signal!! Dish was OK.

    The Humax box is only a month old, so I was really disappointed.
    Then I discovered My neighbour had the same problem, No Signal.
    Very strange that this affected two people in the same road.

    Was there a system update? I checked here and last update was 07 Feb 2018.

    A quick google search and I found that a “System restore” to factory settings has helped others. BTW nothing on HUMAX support.

    1. Home
    2. Settings
    3. system settings
    4. factory default
    5. reset system
    6. yes

    This worked for me and my neighbour.
    Humax what is going on? This should be in your support FAQ.

    | Tue 23 Oct 2018 7:41:21 #1 |
  2. Trev

    Trev

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    Nothing at all to do with Humax. There was no system update. The BBC screwed up the transmissions at their end. They fixed it later on in the day.

    | Tue 23 Oct 2018 8:42:18 #2 |
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    scotts62

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    Why would "BBC transmissions" affect all Freesat channels?

    | Tue 23 Oct 2018 8:57:37 #3 |
  4. grahamlthompson

    grahamlthompson

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    scotts62 - 4 minutes ago  » 
    Why would "BBC transmissions" affect all Freesat channels?

    It didn't affect all freesat channels. ITV-HD was viewable on 111, and the epg continued to update. It's likely the box was left on a BBC HD channel when it was shut down so tuned to that on boot found no channels the resulting no signal error locked out everything. After entering 111 to clear the error my box worked on the other channels but entering 106 replicated the issue. The BBC didn't change the frequency of it's HD channels just the Forward Error Correction settings to 3/4. But forgot to initiate the requited transponder database update. The Foxsat-HDR wasn't affected as the correct update was applied during overnight housekeeping. Some PIDS were also changed on BBC4-HD Unfortunately the CF package I have on the Foxsat doesn't check for FEC changes. I posted most of this info when it happened in the Freesat changes log.

    Channel Changes after the 3:00am Housekeeping on Tuesday 16-10-2018 to today's (Wednesday 17-10-2018) 3:00 am Housekeeping are:

    No Name ServiceID PMT VPID Audio PCR Subs TText Frequency SymbolRate Polarity
    --- /opt/webif/plugin/SatInfo/beforeHK.txt
    +++ /opt/webif/plugin/SatInfo/afterHK.txt
    @@ -7 +7 @@
    -107 BBC Four HD 8931 8192 8192 8192 8192 8192 8192 11023 23000 H
    +107 BBC Four HD 8931 260 5300 5301 5300 5304 5303 11023 23000 H

    The factory reset updated the box transponder database from the Freesat home transponder as part of the postcode check so it fixed the problem which presumzably was fixed after a couple of hours or so.

    As already said it's nothing to do with Humax, the boxes worked just fine. If you want to complain you need to contact OFCOM as the blame clearly falls on the BBC and Freesat itself.

    Once the home transponder data was corrected a Freesat re-tune would have sorted it out as some posters found.

    | Tue 23 Oct 2018 9:12:00 #4 |

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