mm99 - 1 hour ago »
Thanks for the response. I can't say definitely the fast forward button wasn't pressed, but it was deleted from the recordings screen not during play, so seems unlikely. They are definitely not visible. We can see one recording from last night. Storage says 94% free (2TB), but I don't recall what it was before.
Yes, put into standby then switched off at the wall for a while before plugging back in.
At this point I don't know whether to hope it was either user failure or a one off, or it heralds the start of more problems and return for a replacement. At least it only had 2 weeks of recordings, but does mean for a couple of nights we'll have to put up with the sh*te live telly they broadcast on the assumption that everyone wants to watch football
I meant you might press fast forward to ‘select all’ in the recordings screen then if you hit delete you delete everything. But it’s not that likely you would accidentally press that. I can’t really say how that might happen.
Are the 6% of recordings on hard drive all since the loss? Are there enough to make 6%?
Is there a way in Android to see what critical event happened? Not sure.
I did once have all recordings disappear on my old 4000T back before the last system software upgrade when the hard drive was 96% full and had been going for years. I had to reformat the hard drive. But not had that on my new Aura.
Have you tried a Freeview reset? Or possibly a factory reset, but back up your user preferences first. It might be a fault with the Aura but I haven’t heard of any other loss of recordings
| Mon 5 Jul 2021 13:08:45
#4 |
