Watching tv last night,the picture was lost for 30secs and then came back on for no apparent reason. When I tried to record later nothing happened even though the record icon was on. It was then I found my hard drive was completely wiped,all recordings lost. Help please!
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Lost recordings
(12 posts)-
| Thu 14 Jan 2016 10:50:05 #1 |
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Sorry to add, I have a HDR1000s
| Thu 14 Jan 2016 10:52:06 #2 | -
Try disconnecting power to the unit for a while (30 mins+) see if that restores recordings.
| Thu 14 Jan 2016 11:41:43 #3 | -
Thanks for response. Disconnected for 1hr, still no joy,did a back to factory settings, still will not record, either manually or programmed.
| Thu 14 Jan 2016 13:22:15 #4 | -
update:
There is now no HDD shown when I click on storage,| Thu 14 Jan 2016 19:46:37 #5 | -
Miraculously, the box has sorted itself out and restored all my recordings!Apparently Humax know about the problem. Hopefully I won't be buying another box just yet!
| Fri 15 Jan 2016 19:47:05 #7 | -
Same issue here - watching a recording on our HDR1000s last night, when it froze and turned itself off - and upon restart, all recordings had been *apparently* wiped; but we still had planned recordings.
Read a few of these posts and it seems to be a fairly recent and well known issue; so unplugged it for nearly two hours this morning... still nothing.
Have now spoken to Humax support, gave me the same story "Looking into it" etc - asked me to do a factory default reset, which should sort the issue out. It didn't; in fact it made things worse - as now it seems all planned recordings have been cancelled as well.
I don't use the phone app, so I doubt that's the cause - unless it was the software update to the Humax for same that has caused all this?
How long did it take for your box to restore programs, Glovebox? Did you do a reset?
| Mon 18 Jan 2016 12:47:23 #8 | -
Given the propensity of the 1000s to do this from time to time and the fact I am getting to old to crouch down behind the TV and unplug things I've now taught our dog how to reset everything.
| Mon 18 Jan 2016 14:57:58 #9 | -
No word back from Humax yet. Downloaded the App this morning, hadn't used it before - paired it with the box, and my phone can SEE all the recordings still there. So why can't the box itself? It can't play them, but it's a start I guess...
Come on Humax, please sort this out!
| Tue 19 Jan 2016 15:00:35 #10 |
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