My Humax Forum » Freeview HD » Aura UHD

My 5 blank screen post firmware update

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  1. User has not uploaded an avatar

    bogbody

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    While trying to select a program to watch on My 5 (The Robson Green walkies prog) using My 5 on the Aura the tv screen went blank. No sound no vision, no visible response other than powering off the Auro. Wait a few minuites and the Aura can be turned on with the remote. Normal service is resumed. Tried it twice more, now as soon as My 5 app is selected the screen goes blank.
    I'll investigate further today and check iplayer etc, but first I need to repair my central heating. 
    I'm guessing that the My 5 app needs an update???

    | Sat 23 Jan 2021 10:00:21 #1 |
  2. grahamlthompson

    grahamlthompson

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    Working Fine on my Aura with the new firmware.

    | Sat 23 Jan 2021 10:06:58 #2 |
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    bogbody

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    Ok - will investigate further when I'm warm ..... CH first!!

    | Sat 23 Jan 2021 10:31:00 #3 |
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    bogbody

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    Right ho! Got SWMBO to check it... looks like the Robson Green prog is the problem. Other stuff plays but Episode 1 of his walking program goes to a blank screen.

    And CH fixed, motorised valve motor head replaced. Warm now.

    | Sat 23 Jan 2021 12:29:04 #4 |
  5. Barry

    Barry

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    I am witnessing same as OP on Aura and a 5000T.

    On Aura, pressing Live TV button restores video/audio, but cannot access my5.

    Long press (full standby) for a couple of minutes resolves accessing my5 issue, but Robson Green programme problem remains.

    | Sat 23 Jan 2021 12:59:29 #5 |
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    bogbody

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    Ok ... right ... looks like a more general problem then.
    Ah well ... SWMBO will have to wait for the powers that be to magic up a fix.

    CH fix well timed ... its snowing here in the Fens.
    Big flakes and starting to settle
    Good 'cos its Sunday tomorrow and SWMBO wants to build a snowman

    | Sat 23 Jan 2021 13:49:17 #6 |
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    danny121pt

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    bogbody - 1 day ago  » 
    Ok ... right ... looks like a more general problem then.
    Ah well ... SWMBO will have to wait for the powers that be to magic up a fix.
    CH fix well timed ... its snowing here in the Fens.
    Big flakes and starting to settle
    Good 'cos its Sunday tomorrow and SWMBO wants to build a snowman

    Go settings
    Freeview play preference
    Privacy Policy (t and c)
    click done to redo t and c
    make sure remote update done on that page while they also.
    Then restart box and try My5 upon boot.

    Alternatively also can install My5 from google play store on box as a back up but it wont be via freeview play stuff.

    | Sun 24 Jan 2021 18:37:32 #7 |
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    bogbody

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    Tried that ....
    Now comes up with error "VJS-2010".
    Please try later with a request to look on help.channel5.com

    Will look later ...

    | Mon 25 Jan 2021 16:28:08 #8 |
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    bogbody

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    And later
    VJS-2010 error, channel 5 know about it - "generic error message" they say ..... no solution as yet.

    | Mon 25 Jan 2021 16:45:53 #9 |

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