My Humax Forum » Freesat HD » HB 1000S, 1100S

Netflix problem

(6 posts)
  1. User has not uploaded an avatar

    Ayla_93

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    Joined: May '17
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    Hi everyone

    I wonder if anyone can help me.
    I have the 1000s connected by Ethernet cable to a draytek 2820 router.
    It has been working wonderfully for the past year.
    A few days ago I updated the firmware on my router. The box, and all internet works fine except Netflix. I get code nw-2-5
    Since then I have turned everything off, several times in different orders, and tried setting a manual connection to the router (though I don't fully understand all of the ins and outs of my router). As a last resort I restored the backup version of my router (rolled back), and hey presto Netflix worked :), for one program. I'm now in exactly the same place as I was before with code nw-2-5, turning off and on and resetting the router doesn't help.

    If anyone has any ideas I'd be very grateful.

    Thank you for reading

    | Thu 11 May 2017 22:17:27 #1 |
  2. Barry

    Barry

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    Joined: Feb '11
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    Welcome to our Forum

    Not of much help but the Netflix support page for that error:

    https://help.netflix.com/en/node/14424?ba=GSButtonClick&q=nw-2-5

    | Fri 12 May 2017 6:26:58 #2 |
  3. User has not uploaded an avatar

    Ayla_93

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    Thanks Barry,

    I love that their last option is to contact the person who set up the network. (Me )

    Not sure what to try next tbh

    | Fri 12 May 2017 7:14:39 #3 |
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    Ayla_93

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    Hi,

    I seem to have solved this-so far!
    I set a new manual connection to the router and used Google DNS 8.8.8.8 (this was after reading the thread re on demand general issues)
    I don't really see how the DNS made this difference but it's working so far.
    Just updating in case anyone runs into a similar problem.

    | Fri 12 May 2017 9:04:13 #4 |
  5. REPASSAC

    REPASSAC

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    What is the result if you try and access Netflix on a PC or other device?

    | Fri 12 May 2017 10:19:45 #5 |
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    Ayla_93

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    Hi,

    That's a really good question. I haven't tried since the fiasco, I'll give it a go later and let you know.
    Thank you

    | Fri 12 May 2017 11:16:20 #6 |

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