purchased this box 4 days ago, not used it much.
all of a sudden it stopped working. I see many posts on the forum with this problem (remote control stopped working, unable to use the buttons). Is this possible with such a brand new unit ?
I have left the unit on standby to see if an overnight update might fix the problem.
Brian
Does the unit respond to the front panel at all?
There are several reports of the remote control, after it had been assigned a new codeset to avoid equipment conflicts, of reverting back to the default set.
Not working at all is rare. If it does not respond in the morning - return it to standby and remove the power to the power supply for up to 60 secs (The green LED on the power supply must not longer be lit)
Is HDMI-CEC enabled on the TV? - if so disabled it and restart TV and power cycle unit. [HDMI-CEC is called something different by each manufacturer - a easy search with "HDMI-CEC" and the Manufacturer will tell you what it is.
no, nothing on front panel either.
I switched off the unit for a while (> 10 minutes) and then powered on again but same.
I will check out the HDMI-CEC later today
thanks
Just to recap before you try HDMI-CEC.
Power-supply LED is green and HDR-1000S standby light is red. Network, if connected, LED is lit or not?
The red power light on left is on, no other lights on front.
LAN on back is green on with other yellow flashing.
I reset the TV to factory reset and now can use menu for 20 seconds on power up, so that's better
How do I do a factory reset, can't seem to find that info (probably right in front of me;) )
duncanbbd - 7 minutes ago »
The red power light on left is on, no other lights on front.
LAN on back is green on with other yellow flashing.
I reset the TV to factory reset and now can use menu for 20 seconds on power up, so that's better
How do I do a factory reset, can't seem to find that info (probably right in front of me;) )
Settings - System Settings - Factory Default
Thanks, not sure why I never saw that 
Think I was looking for an external button,
Strangely unit is working now, before I did a reset
no, I reset to factory default. I couldn't find the Simlink setting.
however, the box is now not working again. I will need to check it out
I have reset factory default on the box and still no difference.
What I'd like to know is why is this box like this, it was 4 days old when problems started and I've spent 3 days trying to get it working again.
Seems like it's going back for a refund !
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