No Warranty on eBay prchases.

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No Warranty on eBay prchases.

(10 posts)

007lookalike

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I contacted Humax regarding my faulty FVP4000T (frozen on one channel and won't switch off or respond to the remote).
Bought on eBay as new 7 months ago and seller says it has a manufacturer's warranty of 12 months.
Humax says no warranty given for ANY eBay purchases of their products!
This has been problematic for most of the 7 months I've had it and now only fit for the tip! Not at all a happy bunny.

| Tue 7 Mar 2017 19:47:44 #1 |
Barry

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Contact the seller, they are responsible for sorting out any problems.

| Tue 7 Mar 2017 21:01:44 #2 |
007lookalike

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Barry - 9 minutes ago »
Contact the seller, they are responsible for sorting out any problems.

I have. No response.

| Tue 7 Mar 2017 21:12:13 #3 |
BB

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NO manufacturer offers warranties that apply to subsequent buyers.

More than 30 days have passed so eBay won't do anything.

It's a private sale so you don't have any legal rights after having had it for seven months.

| Tue 7 Mar 2017 21:57:46 #4 |
007lookalike

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BB - 4 minutes ago »
NO manufacturer offers warranties that apply to subsequent buyers.
More than 30 days have passed so eBay won't do anything.
It's a private sale so you don't have any legal rights after having had it for seven months.
I'm not sure what you mean by subsequent buyer. I bought from a business seller and the box was new?

| Tue 7 Mar 2017 22:05:40 #5 |
Barry

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If a business seller then surely has to adhere to the sale of goods act....if they won't respond and eBay won't help the small claims court I would guess is your next course of action.

Contact you local trading standards for advice?

| Tue 7 Mar 2017 22:45:19 #6 |
SSThing

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BB - 9 hours ago »
NO manufacturer offers warranties that apply to subsequent buyers.

That is incorrect, many in fact DO as long as the product has either been registered or is accompanied by proof of purchase.

| Wed 8 Mar 2017 7:48:09 #7 |
Luddym

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SSThing - 5 hours ago »

BB - 9 hours ago »
NO manufacturer offers warranties that apply to subsequent buyers.

That is incorrect, many in fact DO as long as the product has either been registered or is accompanied by proof of purchase.

I agree. Having purchased second hand HP laptops, the warranty was always live from the previous owner. I haven't done this in a while, but see no reason that it has changed.

| Wed 8 Mar 2017 13:25:24 #8 |
007lookalike

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Barry - 2 weeks ago »
If a business seller then surely has to adhere to the sale of goods act....if they won't respond and eBay won't help the small claims court I would guess is your next course of action.
Contact you local trading standards for advice?

| Wed 22 Mar 2017 16:46:49 #9 |
007lookalike

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Humax, to their credit, have now replaced the faulty unit and agreed that the warranty will continue. Service! A rare thing!

| Wed 22 Mar 2017 16:48:40 #10 |