No Warranty on eBay prchases.

My Humax Forum » Freeview HD » FVP 4000T, 5000T

No Warranty on eBay prchases.

(10 posts)

007lookalike

member
Joined: Aug '11
Posts: 14
offline

I contacted Humax regarding my faulty FVP4000T (frozen on one channel and won't switch off or respond to the remote).
Bought on eBay as new 7 months ago and seller says it has a manufacturer's warranty of 12 months.
Humax says no warranty given for ANY eBay purchases of their products!
This has been problematic for most of the 7 months I've had it and now only fit for the tip! Not at all a happy bunny.

| Tue 7 Mar 2017 20:47:44 #1 |
Barry

senior admin
Joined: Feb '11
Posts: 10,986
offline

Contact the seller, they are responsible for sorting out any problems.

| Tue 7 Mar 2017 22:01:44 #2 |
007lookalike

member
Joined: Aug '11
Posts: 14
offline

Barry - 9 minutes ago »
Contact the seller, they are responsible for sorting out any problems.

I have. No response.

| Tue 7 Mar 2017 22:12:13 #3 |
BB

senior member
Joined: Oct '15
Posts: 87
offline

NO manufacturer offers warranties that apply to subsequent buyers.

More than 30 days have passed so eBay won't do anything.

It's a private sale so you don't have any legal rights after having had it for seven months.

| Tue 7 Mar 2017 22:57:46 #4 |
007lookalike

member
Joined: Aug '11
Posts: 14
offline

BB - 4 minutes ago »
NO manufacturer offers warranties that apply to subsequent buyers.
More than 30 days have passed so eBay won't do anything.
It's a private sale so you don't have any legal rights after having had it for seven months.
I'm not sure what you mean by subsequent buyer. I bought from a business seller and the box was new?

| Tue 7 Mar 2017 23:05:40 #5 |
Barry

senior admin
Joined: Feb '11
Posts: 10,986
offline

If a business seller then surely has to adhere to the sale of goods act....if they won't respond and eBay won't help the small claims court I would guess is your next course of action.

Contact you local trading standards for advice?

| Tue 7 Mar 2017 23:45:19 #6 |
SSThing

special member
Joined: Nov '15
Posts: 1,306
offline

BB - 9 hours ago »
NO manufacturer offers warranties that apply to subsequent buyers.

That is incorrect, many in fact DO as long as the product has either been registered or is accompanied by proof of purchase.

| Wed 8 Mar 2017 8:48:09 #7 |
Luddym

special member
Joined: May '16
Posts: 151
offline

SSThing - 5 hours ago »

BB - 9 hours ago »
NO manufacturer offers warranties that apply to subsequent buyers.

That is incorrect, many in fact DO as long as the product has either been registered or is accompanied by proof of purchase.

I agree. Having purchased second hand HP laptops, the warranty was always live from the previous owner. I haven't done this in a while, but see no reason that it has changed.

| Wed 8 Mar 2017 14:25:24 #8 |
007lookalike

member
Joined: Aug '11
Posts: 14
offline

Barry - 2 weeks ago »
If a business seller then surely has to adhere to the sale of goods act....if they won't respond and eBay won't help the small claims court I would guess is your next course of action.
Contact you local trading standards for advice?

| Wed 22 Mar 2017 17:46:49 #9 |
007lookalike

member
Joined: Aug '11
Posts: 14
offline

Humax, to their credit, have now replaced the faulty unit and agreed that the warranty will continue. Service! A rare thing!

| Wed 22 Mar 2017 17:48:40 #10 |